Team Leader - Kitchen - Pret a Manger

Carebrook; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Carebrook, a franchisee of Pret a Manger, is seeking a Team Leader for their kitchen in London. The ideal candidate will embody leadership, customer service, and a passion for food while fostering a positive team spirit. Key responsibilities include coaching team members, ensuring service speed, and maintaining high food quality standards. This position offers a supportive work environment aimed at growth and excellence.

Qualifications

• Experience in a similar leadership role in the food industry.
• Proven ability to coach and motivate a team.
• Understanding of food safety and health standards.

Responsibilities

• Support and coach the team to reach their potential.
• Ensure team follows service and production standards.
• Maximize sales and efficiency through accurate forecasting.

Skills

Leadership

Team coaching

Customer service

Job description

Social network you want to login/join with:

Team Leader - Kitchen - Pret a Manger, London

Client:

Carebrook

Location:

London, United Kingdom

Job Category:

Other

EU work permit required: Yes

Job Reference:

0f89f30d53db

Job Views:

18

Posted:

17.06.2025

Expiry Date:

01.08.2025

Job Description:

We’ve carved out a unique culture here at Carebrook (Pret Franchisee), where joy prevails, whether in the way we interact with customers or with each other. We foster a positive atmosphere and a team spirit based on five principles: stay hungry, care deeply, share joy, grow together, and welcome everyone. Join us to experience a workplace where you can truly grow and thrive.

• Support and coach the team to help them reach their potential in both the shop and kitchen.
• Support training pathways to ensure timely training completion.
• Lead by example and be hands-on when required.
• Assign duties to team members based on productivity, skills, and responsibilities.
• Coach the team for good performance through regular feedback and praise.

AMAZING SERVICE

• Lead the Speed of Service principles.
• Ensure the team follows the 6 Key Points of Service.
• Follow the MBWA principles.
• Empower the team to deliver engaging Joy of Pret activities.
• Role model the 3Bs: Be Kind, Be Honest, Be Generous.
• Ensure the Coffee Calling System is followed efficiently.
• Ensure all Marketplace orders are prepared promptly and accurately.

DELICIOUS FOOD AND DRINK

• Ensure the team delivers delicious food by following the 6 Key Points of Production.
• Follow the 11-Step Production Process for safety and quality.
• Prioritize customer needs without compromising quality or freshness.
• Use and follow How to Cards consistently to meet Pret standards.
• Carry out successful Line Checks and implement improvements.
• Ensure no Made to Sell rejects are on display.
• Develop the team’s knowledge about food and coffee quality.
• Maintain high standards for Barista Prepared Drinks.
• Follow Food Safety and Health & Safety Standards diligently.
• Monitor and record safety checks correctly.
• Take immediate corrective actions when issues arise.
• Keep the shop clean, safe, and well-maintained.
• Proactively monitor standards and see the shop through the customers’ eyes using MBWA.
• Report and escalate quality issues appropriately.
• Maximize sales, efficiency, and profit through forecasting, rota, ordering, and production.
• Order accurately based on business needs.
• Monitor and follow up on Mystery Shopper requirements.
• Maintain good stock control following the 7 Steps of Unaccounted.
• Adhere to Pret’s Financial Standards to minimize risks and ensure safety.
• Follow merchandising guidelines and use marketing to drive sales.

GROWING SALES

• Follow merchandising guidelines and use marketing effectively.
• Support successful food launches.
• Encourage clear communication between kitchen and FOH to meet business needs.

This role is only open to applicants within the UK or who already hold the right to work in the UK - we are not able to sponsor VISA's at this time.