Team Leader - Kitchen - Pret a Manger

TN United Kingdom; Belfast; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company where joy and positivity thrive in every interaction. As a Team Leader in the kitchen, you'll support and coach your team to reach their full potential while ensuring delicious food and exceptional service. This role offers a unique opportunity to develop your leadership skills in a vibrant environment that values growth and teamwork. If you're passionate about delivering quality and fostering a positive atmosphere, this position is perfect for you. Embrace the chance to make a real impact in a dynamic setting and help shape the future of your team.

Qualifications

• Experience in leading and coaching teams in a fast-paced environment.
• Strong understanding of food safety and customer service principles.

Responsibilities

• Support and coach the team to reach their potential in the shop and kitchen.
• Ensure the team delivers delicious food and maintains safety standards.
• Lead by example and empower the team to provide amazing service.

Skills

Team Leadership

Coaching

Customer Service

Food Safety Standards

Stock Control

Education

High School Diploma

Food Safety Certification

Job description

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Team Leader - Kitchen - Pret a Manger, Belfast

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Client:

Carebrook Ireland

Location:

Belfast, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

9d25a2c2f664

Job Views:

6

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

We’ve carved out a unique culture at Carebrook (Pret Franchisee), where joy prevails in interactions with customers and colleagues, fostering a positive atmosphere and team spirit. Our five guiding principles are: stay hungry, care deeply, share joy, grow together, and welcome everyone. Join us to experience a workplace where you can truly develop and thrive.

• Support and coach the team to help them reach their potential both in the shop and kitchen.
• Assist in implementing training pathways and ensure timely training sessions.
• Lead by example and be hands-on when necessary.
• Assign duties based on individual productivity, skills, and responsibilities.
• Provide regular feedback and praise to coach performance.

AMAZING SERVICE

• Lead the Speed of Service principles.
• Ensure the team follows the 6 Key Points of Service.
• Follow the MBWA principles.
• Empower the team to deliver engaging Joy of Pret activities.
• Model the 3Bs: Be Kind, Be Honest, Be Generous, and encourage the team to do the same.
• Ensure the Coffee Calling System is followed efficiently.
• Ensure all Marketplace orders are prepared promptly and accurately.

DELICIOUS FOOD AND DRINK

• Ensure the team delivers delicious food by following the 6 Key Points of Production.
• Follow the 11-Step Production Process for safety and quality.
• Prioritize customer needs without compromising quality or freshness.
• Use and follow How to Cards consistently to meet Pret standards.
• Conduct successful Line Checks and implement improvements as needed.
• Avoid displaying Made to Sell (MTS) rejects in our Langars.
• Continuously develop the team’s knowledge of food and coffee quality.
• Ensure Barista Prepared Drinks are made to the highest standard by trained staff.
• Maintain Food Safety and Health & Safety Standards for team and customer safety.
• Monitor and record safety checks accurately.
• Take immediate corrective actions on issues affecting customers, team, or sales.
• Maintain a clean, safe shop environment and well-maintained equipment.
• Apply MBWA principles to monitor standards and see the shop through customers’ eyes.
• Report and escalate quality issues diligently.
• Maximize sales, efficiency, and profit through the Big 4: Forecasting, Rota, Ordering, and Production.
• Accurately carry out ordering in line with business needs.
• Lead and follow up on Mystery Shopper requirements.
• Maintain good stock control following the 7 Steps of Unaccounted.
• Adhere to Pret’s Financial Standards to minimize risks and ensure safety.
• Follow merchandising guidelines and utilize marketing effectively to boost sales.

GROWING SALES

• Follow merchandising guidelines and leverage marketing to increase sales.
• Support the launch of new food products successfully.
• Promote clear and engaging communication between kitchen and FOH to meet business needs.