Team Leader - Front of House - Pret a Manger

TN United Kingdom; Belfast; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a vibrant team as a Team Leader at a renowned franchise, where you can inspire and motivate others while ensuring exceptional service and quality food. This role is perfect for those who thrive in a fast-paced environment and are passionate about delivering joy to customers. As a leader, you will coach your team, uphold high standards, and drive sales through effective communication and teamwork. Experience a rewarding career where your contributions are valued, and growth is encouraged in a supportive atmosphere. Take the next step in your career and make a difference in the lives of those around you.

Qualifications

• Experience in a leadership role within a fast-paced environment.
• Strong knowledge of food safety and customer service principles.

Responsibilities

• Support and coach the team to ensure they reach their potential.
• Lead by example and ensure high standards of service and food quality.

Skills

Team Leadership

Customer Service

Food Safety Standards

Coaching and Training

Sales Management

Education

High School Diploma

Food Safety Certification

Job description

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Team Leader - Front of House - Pret a Manger, Belfast

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Client:

Carebrook Ireland

Location:

Belfast, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

268e774ce035

Job Views:

15

Posted:

29.04.2025

Expiry Date:

13.06.2025

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Job Description:

We’ve carved out a unique culture here at Carebrook (Pret Franchisee), where joy prevails, whether in the way we interact with customers or with each other, and there’s a positive atmosphere and a real team spirit. We stick to five principles to make everything work: we stay hungry, we care deeply, we share joy, we grow together and we welcome everyone. Join us to see what it’s like to work in a place where you can truly grow and thrive.

Pret A Manger - Shift Leader - Front of House

• Support and coach the team to ensure they reach their potential in both the shop and kitchen
• Support the training pathways to ensure training happens on time
• Lead by example and be hands-on when required
• Assign duties amongst team members to match individual productivity rates, skill sets and current responsibilities
• Coach the team for good performance by offering good regular feedback and praises

AMAZING SERVICE

• Lead the Speed of Service principles
• To ensure the team consistently follows the 6 Key Points of Service
• Follow the MBWA principles
• Empower the team to deliver engaging Joy of Pret activities
• Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous
• Ensure the Coffee Calling System is followed efficiently
• To ensure all Marketplace orders are prepared promptly and accurately

DELICIOUS FOOD AND DRINK

• To ensure the team consistently delivers delicious food by following the 6 Key Points of Production
• To ensure the 11-Step Production Process is always followed to guarantee our customer safety and that each product is accurately made and labelled
• To always follow the Production Principles putting customers’ needs first and never compromising on quality or freshness
• Ensure How to Cards are used and followed consistently to deliver Pret standards
• Ensure Line Checks are carried out successfully and any improvement needs actioned
• To ensure no Made to Sell (MTS) rejects are on display in our Langars
• To continually develop the team’s knowledge about the quality of our food and coffee
• To ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard
• To make sure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers
• To ensure that all safety checks are correctly monitored and recorded
• To take corrective action immediately on issues that affect customers, the team or sales
• To ensure the shop is clean, safe and the equipment is always well maintained
• To follow the Managing by Walking Around (MBWA) principles, proactively monitoring Pret Standards and seeing the shop through the customers’ eyes
• To demonstrate due diligence and report and escalate any quality issues
• To maximise sales, labour efficiency and profit through the support of the Big 4 (Forecasting, Rota, Ordering & Production)
• Carry out ordering accurately and in line with the business needs
• Lead, monitor and follow up on Mystery Shopper requirements
• To ensure good stock control by following the 7 Steps of Unaccounted
• To ensure Pret’s Financial Standards are always followed to minimise risks and ensure team safety
• To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales

GROWING SALES

• To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales
• Support the execution of successful food launches
• Encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met