Team Leader- Hubs

Liverpool City Region Combined Authority; Liverpool; Hybrid; GBP 46,000 - 49,000; Part time

Benefits offered by this job

Local Government Pension Scheme

29–34 days holiday plus bank holidays

Free travel across Liverpool City Area

Employee Assistance Programme

Westfield Health Programme

Bike to Work Scheme

Professional qualifications incl. paid

£1k learning loan for non-job learning

Job summary

Liverpool City Region Combined Authority is recruiting for a part-time role managing a network of bus stations and travel centres. The position runs a fixed term contract until 31 January 2028 and consists of a one-week on / one-week off shift pattern totaling 17.5 hours weekly.

Based in the Liverpool City Region, the role requires experience in customer-facing, multi-site operations with cash handling and ticket sales. DBS check is not required. Closing date 11 November 2026.

Qualifications

• Experience of managing within a large customer-focused, multi-functional and multi-site operation.
• Experience of managing cash handling and/or ticket sales

Responsibilities

• Lead and operate within a large flexible multi-site operation (Bus Station, Travel Centres) to support the provision of high-quality customer facilities and services, 365 days a year.
• Dynamically supervise 6 locations simultaneously using existing communication methods, providing help and guidance to staff in a bus station environment and operating travel centres in each of those locations.
• The role also includes ticket sales assurance activity.

Skills

Multi-site operation management

Staff supervision

Cash handling

Customer service focus

Job description

To help make Liverpool City region the best place to grow up, grow a family, and grow a business – where no-one is left behind

• Employer: Liverpool City Region Combined Authority
• Salary: £45,563- £49,284 Pro Rata Plus Shift Allowance and Weekend Enhancement Pro Rata
• Location: Various- Bus and Travel Centres
• Contract: Contract
• Working Pattern: Part Time
• Hours: 17.5 hours per week.
• DBS Check: No
• Closing Date: 11/11/2026 at 23:59
• Reference: PL/26/347984

About the Role

To lead and operate within a large flexible multi-functional and multi-site operation (Bus Station, Travel Centres) to support the provision of high-quality customer facilities and services, 365 days a year. The role is a position working a shift pattern of one week on (Monday to Sunday inclusive) and one week off and working an average of 17.5 hours per week.

This is a fixed term role until 31/01/2028.

About the person

The person will be an experienced manager who has led within a customer facing operation and an ability to identify risk and mitigate the consequences. The candidate will be able to dynamically supervise 6 locations simultaneously using existing communication methods, providing help and guidance to staff in a bus station environment and operating travel centres in each of those locations. The role also includes ticket sales assurance activity.

• Experience of managing within a large customer focussed, multi-functional and multi-site operation.
• Experience of managing cash handling and/or ticket sales

About the organisation

The Liverpool City Region is world-famous for its history, culture and creativity. A place of firsts, it is the birthplace of modern railways, public health and international trade. Now, our economy is being transformed once again, changing the world through world-leading innovation in health and life sciences, digital and creative, and advanced manufacturing - growing an economy already worth £35 billion a year.

The Combined Authority plays a central role in catalysing this innovation-led economy. We are seizing the unique opportunity to use our devolved powers and funding to create wealth and prosperity for all our 1.6 million residents and the whole UK - investing in our economy, people, place, transport and digital infrastructure. Our vision is for the Liverpool City Region to be: The best place to grow up, grow a family, and grow a business - where no-one is left behind.

• Local Government Pension Scheme contributions between 5.5% and 12.5%
• Generous holiday entitlement of 29 days rising to 34 days after 5 years service, as well as bank holidays and the option to buy 10 additional days
• Free travel around Liverpool City Region with an All-Zone Metro card worth £1,450 per year plus All Zones Off Peak Trio ticket for your spouse or partner
• 24/7 access to Employee Assistance Programme for you and your family and Free counselling service
• Automatic enrolment to our Westfield Health Programme
• Corporate discounts at council-owned gyms
• Bike to Work Scheme
• Coaching, mentoring, apprenticeships, and professional qualifications including paid membership fees and even a £1k interest free learning loan for any non-job-related learning

Equality, Diversity & Inclusion

We offer a guaranteed interview scheme for candidates who have declared that they: have a disability, are from a Black, Asian or Minority Ethnic background,are care experienced (whether through foster care, residential care, supported living, kinship care, live-in care, home care or adoption),are a member of a reservist or have close family links to a member of the Armed Forces as we are under-represented by people from these communities.

To be considered under one of these schemes, you must indicate your eligibility in the relevant section of the application form. In addition, you must clearly demonstrate in your application how you meet the key essential criteria listed above.

The Liverpool City Region Combined Authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.

We actively promote diversity and inclusion. Please note that this role is unlikely to meet the eligibility requirements for sponsorship under the Skilled Worker route. We recommend that you assess your eligibility before applying for this position. Please visit https://www.gov.uk/skilled-worker-visa