Principal Solutions Specialist (Smart Ticketing)

Liverpool City Region Combined Authority; Liverpool; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Local Government Pension Scheme

29 days holiday + bank holidays + 5

Free All-Zone Metro travel pass

Flexible and hybrid working

Employee Assistance Programme

Westfield Health programme

Bike to Work Scheme

Professional development support

Job summary

Liverpool City Region Combined Authority is seeking a Principal Solutions Specialist (Smart Ticketing) to lead the design and delivery of ITSO-based smart ticketing systems. You will coordinate with Transport Solutions and Digital Services to ensure robust integrations and high-quality outcomes.

The role requires proven Smart Ticketing expertise, the ability to translate complex business needs into technical solutions, and experience mentoring a team of ticketing professionals while managing a

Qualifications

• Proven Smart Ticketing expertise with design, delivery and management of ITSO solutions.
• Ability to translate complex business requirements into robust technical solutions and communicate them across all levels.
• Experience coaching/mentoring a team of ticketing professionals to deliver complex technical projects.

Responsibilities

• Lead the design and delivery of Smart Ticketing systems.
• Provide support, guidance and escalation routes for Transport Solutions and Digital Services colleagues.
• Oversee technical design and solution architecture and collaborate with third parties to meet customer needs.

Skills

Smart Ticketing

ITSO

Solution design

Stakeholder communication

Team mentoring

Job description

To help make Liverpool City region the best place to grow up, grow a family, and grow a business – where no-one is left behind

Principal Solutions Specialist (Smart Ticketing)

• Employer: Liverpool City Region Combined Authority
• Contract: Permanent
• Working Pattern: Flexible Hours/Full Time
• Hours: 35 hours.
• DBS Check: No
• Closing Date: 09/11/2026 at 23:59
• Reference: RES/26/348317

About the Role

As Principal Solution Specialist (Smart Ticketing)you will report directly to the Transport Solutions Delivery Manager to successfully manage the design and delivery of Smart Ticketing systems.

You will provide support, guidance and escalation routes for Transport Solutions and Digital Services colleagues as well as to Ticketing and Transport colleagues across the business.

You will oversee the technical design and solution architecture for Smart Ticketing solutions and work closely with third parties to ensure the technical integrations are aligned to meet the needs of our customers.

About the person

The role requires an experienced Smart Ticketing professional, with excellent technical design skills and a track record of successful delivery in Smart Ticketing solutions.

This role will also require an individual who is flexible to manage a heavy workload whilst maintaining a healthy work-life balance.

1) Proven Smart Ticketing expertise. Demonstrable experience with the design, delivery and management of ITSO Smart Ticketing solutions. Experience with other forms of Smart Ticketing (e.g. Contactless EMV, QR etc.) and integrations with payment platforms is also desirable.

2) The ability to translate complex business requirements into technical solutions and to also communicate those solutions to colleagues across all levels of the business.

3) Experience of working with (and coaching/mentoring) a team of ticketing professionals to deliver a range of complex, business critical technical projects whilst also supporting the existing Smart Ticketing estate.

About the organisation

The Liverpool City Region is world-famous for its history, culture and creativity. A place of firsts, it is the birthplace of modern railways, public health and international trade. Now, our economy is being transformed once again, changing the world through world-leading innovation in health and life sciences, digital and creative, and advanced manufacturing - growing an economy already worth £35 billion a year.

The Combined Authority plays a central role in catalysing this innovation-led economy. We are seizing the unique opportunity to use our devolved powers and funding to create wealth and prosperity for all our 1.6 million residents and the whole UK - investing in our economy, people, place, transport and digital infrastructure. Our vision is for the Liverpool City Region to be: The best place to grow up, grow a family, and grow a business - where no-one is left behind.

• Local Government Pension Scheme contributions between 5.5% and 12.5%
• Generous holiday entitlement of 29 days rising to 34 days after 5 years service, as well as bank holidays and the option to buy 10 additional days
• Free travel around Liverpool City Region with an All-Zone Metro card worth £1,450 per year plus All Zones Off Peak Trio ticket for your spouse or partner
• Flexible and hybrid working
• 24/7 access to Employee Assistance Programme for you and your family and Free counselling service
• Automatic enrolment to our Westfield Health Programme
• Corporate discounts at council-owned gyms
• Bike to Work Scheme
• Coaching, mentoring, apprenticeships, and professional qualifications including paid membership fees and even a £1k interest free learning loan for any non-job-related learning

Equality, Diversity & Inclusion

We offer a guaranteed interview scheme for candidates who have declared that they: have a disability, are from a Black, Asian or Minority Ethnic background,are care experienced (whether through foster care, residential care, supported living, kinship care, live-in care, home care or adoption),are a member of a reservist or have close family links to a member of the Armed Forces as we are under-represented by people from these communities.

To be considered under one of these schemes, you must indicate your eligibility in the relevant section of the application form. In addition, you must clearly demonstrate in your application how you meet the key essential criteria listed above.

Applications that do not include this evidence will not be considered under the guaranteed interview schemes.

The Liverpool City Region Combined Authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.

We actively promote diversity and inclusion. This role may be eligible for sponsorship under the Skilled Worker route. We recommend that you assess your eligibility before applying for this position. Please visit https://www.gov.uk/skilled-worker-visa