Team Leader (Housing Solutions)

Old Moat; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading local council in Manchester is seeking a dedicated manager for their Homelessness Service. The role involves overseeing a team to deliver high-quality support and services, ensuring compliance with legislation, and implementing strategies to prevent homelessness. Ideal candidates will possess strong leadership, communication, and analytical skills, alongside a deep understanding of homelessness issues.

Benefits

Generous holiday allowance

Local government pension scheme

Enhanced parental and carers leave

Access to discounts and perks

Learning and development opportunities

Volunteering leave

Qualifications

• Experience in managing teams and delivering services in homelessness.
• Ability to lead and motivate staff effectively.
• Knowledge of homelessness legislation and related issues.

Responsibilities

• Manage a team within the Homelessness Service to ensure quality service delivery.
• Develop and implement initiatives to prevent and relieve homelessness.
• Ensure compliance with legal requirements and performance targets.

Skills

Communication skills

Analytical skills

Planning and Organising

Strategic Thinking

Problem Solving and Decision Making

People Management

Knowledge of homelessness legislation

Job description

About The Role

Working Hours:35 Hours Per Week

Contract Type:Full-Time, Permanent

Closing Date: 02 June 2025

Closing time: 11.59pm

Interview Method:Face to Face

This role is subject to -

2 References - where possible we require 3 years' employment history.

BPSS (Baseline Personnel Security Standard) clearance- this post is subject to BPSS checks. You will therefore be required to consent to and comply with BPSS checking requirements prior to commencing in this post. This check involves verification of identity; nationality and immigration status; employment history (past 3 years) and basic criminal record check.

DBS (Disclosure and Barring Service) clearance - this post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply foran Enhanced Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed here. We have a policy on the Employment of Ex-Offenders and it is available upon request.

The Housing Solutions Service in Manchester has a key role in delivering a high quality homelessness service. The Housing Solutions Service are responsible for completing homelessness assessments in line with homelessness legislation.

The role holder will effectively manage a team within the Homelessness Service, ensuring the delivery of a quality service that meets performance targets and legal requirements. This may include the prevention of homelessness through the provision of advice and support, assessing and discharging statutory homelessness duties and the provision and management of temporary and supported accommodation.

The role holder will develop and implement initiatives to prevent and relieve homelessness. The role holder will ensure the provision of a high quality, customer-centred service that ensures the well-being of customers is protected. This will be based on an understanding of the causes and impacts of homelessness.

If you are successful, you will join a team of highly experienced Team Leaders who have a wealth of knowledge of homeless legislation, and are responsible for ensuring the that the decisions of their team are robust, legally correct and in line with current legislation.

For an informal discussion, please contact the hiring manager, Thomas Crabb, at 0161 953 8492 and [e-mail] to arrange a convenient time to discuss the role.

About the Candidate

The role holder will ensure the provision of a high quality, customer-centred service that ensures the well-being of customers is protected. This will be based on an understanding of the causes and impacts of homelessness.

The role holder will have the ability to lead, manage and motivate staff to high levels of performance in order to achieve change and maximise staff potential and contribution to the achievement of identified aims and objectives. Can also lead and plan the work of the team which deals with more diverse issues.

The role holder will have the ability to negotiate difficult agreements with wide impact; ability to influence or persuade internal or external stakeholders.

The role holder will have a clear understanding of the importance of cost control and monitoring, financial management skills to monitor the budget, using judgement and available technology to highlight any variances in the budget.

We would love to hear from you if you have experience of:

Essential requirements for the role:

• Communication skills: Ability to influence or persuade immediate departmental or functional colleagues. Ability to advise and put case across in relatively straightforward, non-contentious situations with ability to negotiate agreements.
  
• Analytical skills: Ability to identify and assess risk informing decision making.
• Planning and Organising: Excellent time management skills to ensure work of team/service completed within deadlines and to agreed standards. Demonstrate excellent judgement skills under competing priorities and pressure.
• Strategic Thinking: Ability to identify best practice, key risks to the delivery of objectives, and analyse trends and patterns to develop ideas for the strategy of the service.
• Problem Solving and Decision Making: Ability to think laterally and take into account the root cause of a problem and the client / organisation -wide consequence of decisions made
• People Management: Is able to inspire individuals to give their best to achieve a desired result and maintains effective relationships with individuals and the team as a whole, to ensure that the team is equipped to achieve objectives set according to the overall business need.
  
  
• Knowledge and understanding of the causes, impacts, prevention and relief of homelessness
• Must consent to and apply for an enhanced DBS disclosure check.
• The experience below would be beneficial but is not essential:
• Significant knowledge and understanding of Homelessness and other relevant legislation

About Us

We’re the local council for one of the UK’s most vibrant and diverse cities.

Working for Manchester isn’t just a job – it’s an opportunity to contribute to a city that leads change and transforms lives. Whether it’s strengthening communities or driving innovation in public services, you’ll play a vital role in creating opportunities and shaping a brighter future for everyone.

Our Manchester is our vision for a fairer, greener, and healthier city – a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours:

• We take time to listen and understand
• We work together and trust each other
• We show that we value our differences and treat each other fairly
• We ‘own it’ and we’re not afraid to try new things
• We’re proud and passionate about Manchester

Benefits we offer

• Generous holiday allowance- Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks.
• A buzzing pension- You’ll be enrolled in the UK’s largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three-times your salary as a lump sum.
• Enhanced parental and carers leave- Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events.
• Brilliant perks- Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more.
• Learn and grow- We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process.
• A Good Employment Charter member- We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognize three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life.
• Up to 3 days volunteering leave- Give back to the community with three days pro-rate of paid volunteering leave, in addition to existing benefits.

Creating an Inclusive Team at Manchester City Council

At Manchester City Council, we’re dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people.

Support During the Process

• Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview.
• Accessible Formats: Our ReciteMe tool can be accessed through the "Accessibility tools" button at the top of ourcareers page. This tool offers features like text-to-speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone.

Guaranteed Assessment Scheme

We guarantee assessments for applicants who meet the minimumshortlisting requirements for the role and identify with at least one of the criteria below:

• Members of the Armed Forces members or veterans
• Current or former care leavers
• Have a disability or long-term condition

When You Join Us

We’re a Disability Confident Employer, offering:

• A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work.
• Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice.
• A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability-friendly.

For more information about the role or any adjustments, email [e-mail].

What we will need from you if you’re successful

In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement ofemployment.This is not arole we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship.

Pre-Employment Checks

If you are successful in securing a position with us, the pre-employment checks required will depend on the role you’ve applied for. As a guide, these checks may include:

• Proof of Right to Work: You’ll need to provide documentary evidence of your right to work in the UK. Please note, visa sponsorship is not guaranteed for this role.
• References: We’ll require references from your current and previous employer(s).
• Proof of Qualifications: Evidence of qualifications relevant to the role will be required.
• Disclosure and Barring Service (DBS) Check: A criminal record check may be necessary, depending on the role.
• Proof of Manchester Residency: For some roles, you may need to demonstrate that you reside within the boundaries of Manchester City Council.
• Police Vetting: Some roles may require police vetting to ensure suitability for accessing sensitive law enforcement systems or information.
• Baseline Personnel Security Standard (BPSS) Clearance: BPSS clearance is primarily used for roles that involve access to government data, systems, or assets. It ensures that individuals meet basic security requirements and can be trusted with sensitive information
• Driving Licence: If the role requires driving, we’ll need evidence of your valid driving licence.

These checks are an important part of our commitment to ensuring the safety and security of our workforce and the community we serve.

Other relevant information

We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.

For more information about the role, please ensure that you read the role profile attached.

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