Team Leader - Full Time - 37.5 Hours

Trinny London Limited.; High Wycombe; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Starter Stack

Staff discount

Commission

Team events

Rewards program

Job summary

Trinny London is seeking a Team Leader for our High Wycombe counter within John Lewis. You will lead a team, drive sales, enhance product knowledge and ensure outstanding customer service while representing the Trinny London brand.

This full-time role involves rota planning, payroll logging, stock control, and visual merchandising. You will coach staff to meet KPIs, manage performance, and contribute to our ongoing growth in a dynamic beauty environment.

Qualifications

• Experience leading a team in a retail or luxury environment.
• Strong knowledge of makeup and skincare and trend awareness.
• Proven ability to hit targets and KPI milestones.

Responsibilities

• Lead the counter team to achieve targets and deliver excellent customer service.
• Oversee daily counter operations, scheduling, payroll/logs and HR system entries.
• Manage stock checks, merchandising and health & safety procedures.
• Provide ongoing coaching to elevate artistry and product knowledge.

Skills

Team leadership

Retail management

Customer service

Beauty knowledge

Job description

Role: Team Leader

Location: High Wycombe, John Lewis

Hours: Full Time - 37.5 Hours

Salary: From£14.35 per hour

Are you ready to rethink your routine? We’re looking for a Team Leader to join our sparkling High Wycombe team within John Lewis. As a Team Leader and brand representative of Trinny London, you will play a pivotal role in driving the success of your counter and team's development whilst supporting your Business Manager. You’ll be responsible for embodying our mission of giving our customers the tools they need to be their best every day using our stackable, portable, curated makeup and our award-winning skincare. You’ll do this by combining your next-level artistry skills with impressive product knowledge and a passion for people. You believe in the product being accessible to everyone, and you can adapt your style to suit the needs of who you’re talking to.

Welcome to Trinny London!

Here at Trinny London, we’re changing the face of makeup and demystifying skincare, and we're only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines.

We have achieved tremendous growth since 2017 and we’re proud to be one of Europe’s fastest-growing beauty brands. We’re generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth.

The Role:

Your daily to-dos might look like this:

• Lead your team from the front by:
  • Achieving your own targets
  • Improving your product knowledge and remaining up to date with beauty trends
  • Conducting appointments and elevating your artistry
  • Always demonstrating a customer-centric approach
• Manage the daily, monthly and quarterly running of your counter, creating business plans to ensure the success and smooth-running of your business
• Complete and distribute rotas, as well as logging payroll, sickness, holidays, 121 notes, ROCs and RTW checks to our HR system
• Oversee the execution of inventory checks, stock counts and visual merchandising
• Accurately follow health and safety procedures
• Utilise retail management and team meetings to feedback on you counter’s performance
• Ensure that your team and counter are meeting business objectives, targets and KPIs, and addressing any underperformance, seeking support from the Training Team or your Area Manager where deemed necessary
• Motivate your team to continually strive to improve their artistry, product knowledge and performance, utilising the education and training team and resources
• Conduct weekly 121s and monthly reviews, championing your team’s ambitions to progress
• Independently address any performance, attendance or conduct issues in line with Trinny London expectations, utilising the appropriate procedures and support, escalating when necessary

These skills will help you go far in this role:

• Experience leading a team, ideally within the luxury sector
• Passionate for makeup and skincare
• Proven experience leading a team to success within the retail industry
• Adaptable and confident with an ever-changing environment
• Positive and can-do attitude
• Strong communication and mathematical skills
• Comfortable working towards and exceeding KPIs
• Punctual and organised

We love to hear from anybody interested in Trinny London! Although it’s useful to have the skills listed above, we’re always eager to hear from ambitious people looking for their next challenge.

We want to provide our customers with the tools and confidence to be their best, and we do this for our team too through our benefits:

• Welcome Trinny London Starter Stack
• Company discount for yourself (50%) and your friends and family (40%) after probation
• Competitive commission structure
• T-Parties = summer and festive celebrations!
• Rewards and Recognition Scheme (awarding length of service with gifts, vouchers and additional annual leave)

Equal Opportunities

We celebrate diversity in our customers, our products, and the teams we build. We champion inclusivity and want everyone to be authentically themselves in the workplace.

At Trinny London we want our brand to represent our community and customer. While we particularly champion and encourage applications from our vibrant 40+ community, we welcome applicants of all ages, backgrounds, and experiences—ensuring an inclusive, age-diverse workplace where everyone feels celebrated and valued.

#TLRETAIL [Do not delete hashtage]