Assistant Business Manager - Liberty London - Full Time

Trinny London Limited.; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Welcome Starter Stack

Staff discount 50% after probation

Competitive commission structure

Social events and celebrations

Job summary

Trinny London Limited. is seeking an Assistant Business Manager for our Liberty London counter. You will lead a counter team, drive sales, manage stock and hospitality, and mentor staff to achieve KPIs while maintaining our beauty-education standards.

The role emphasizes strong product knowledge, team development, and excellent customer service in a fast-paced luxury retail environment. Expect performance-based incentives and close collaboration with HR and Area Management.

Qualifications

• Experience leading a team in the luxury retail sector.
• Passionate about makeup and skincare.
• Proven track record of leading a team to success in retail.
• Adaptable and confident in a changing environment.
• Positive, can-do attitude with strong communication.
• Comfortable working toward and exceeding KPIs.

Responsibilities

• Lead your counter team from the front, achieving targets and elevating artistry.
• Manage daily, monthly and quarterly running of the counter and create business plans.
• Plan rotas, log payroll, sick leave and HR notes in the system.
• Oversee stock counts, inventory and visual merchandising.
• Enforce health and safety procedures and drive counter performance against KPIs.
• Conduct weekly 121s and monthly reviews to support team development.
• Address performance or conduct issues per company procedures.

Skills

Team leadership

Makeup & skincare

Retail experience

KPI driven

Communication skills

Punctual & organized

Job description

Role - Assistant Business Manager

Location -Liberty London

Hours -Full Time - 37.5 Hours

Are you ready to rethink your routine? We’re looking for an Assistant Buisness Manager to join Trinny at our Liberty London team. As an Assistant Manager and brand representative, you will play a pivotal role in driving the success of your counter and team's development whilst supporting your Business Manager. You’ll be responsible for embodying our mission of giving our customers the tools they need to be their best every day using our stackable, portable, curated makeup and our award-winning skincare. You’ll do this by combining your next-level artistry skills with impressive product knowledge and a passion for people. You believe in the product being accessible to everyone, and you can adapt your style to suit the needs of who you’re talking to.

Welcome to Trinny London!

Here at Trinny London, we’re changing the face of makeup and demystifying skincare, and we're only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines.

We have achieved tremendous growth since 2017 and we’re proud to be one of Europe’s fastest-growing beauty brands. We’re generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth.

Key Responsibilities

Your daily to-dos might look like this:

• Lead your team from the front by:
  • Achieving your own targets
  • Improving your product knowledge and remaining up to date with beauty trends
  • Conducting appointments and elevating your artistry
  • Always demonstrating a customer-centric approach
• Manage the daily, monthly and quarterly running of your counter, creating business plans to ensure the success and smooth-running of your business
• Complete and distribute rotas, as well as logging payroll, sickness, holidays, 121 notes, ROCs and RTW checks to our HR system
• Oversee the execution of inventory checks, stock counts and visual merchandising
• Accurately follow health and safety procedures
• Utilise retail management and team meetings to feedback on you counter’s performance
• Ensure that your team and counter are meeting business objectives, targets and KPIs, and addressing any underperformance, seeking support from the Training Team or your Area Manager where deemed necessary
• Motivate your team to continually strive to improve their artistry, product knowledge and performance, utilising the education and training team and resources
• Conduct weekly 121s and monthly reviews, championing your team’s ambitions to progress
• Independently address any performance, attendance or conduct issues in line with Trinny London expectations, utilising the appropriate procedures and support, escalating when necessary

The essential skills and experience required to succeed in this role are:

• Experience leading a team, ideally within the luxury sector
• Passionate for makeup and skincare
• Proven experience leading a team to success within the retail industry
• Adaptable and confident with an ever-changing environment
• Positive and can-do attitude
• Strong communication and mathematical skills
• Comfortable working towards and exceeding KPIs
• Punctual and organised

We always love to hear from anybody interested in the Trinny London team! Although we are looking for the essential skills listed above for this role, we’re always keen to hear from ambitious individuals looking for their next challenge.

We want to provide our customers with the tools and confidence to be their best, and we do this for our team too through our benefits:

• Welcome Trinny London Starter Stack
• Company discount for yourself (50%) and your friends and family (40%) after 3 month probation
• Competitive commission structure
• T-Parties = summer and festive celebrations!
• Rewards and Recognition Scheme (awarding length of service with gifts, vouchers and additional annual leave)

Equal Opportunities

We celebrate diversity within our customers, our products, and within the teams we build. We champion inclusivity and giving everyone a chance to be the best versions of themselves.

We are committed to equality of opportunity across the company and welcome people from all backgrounds, with their unique perspectives, ideas and experiences.

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