General London Business Manager

Trinny London Limited.; Greater London; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Starter Stack

Staff discount

Commission scheme

T-Parties events

Family benefits

Rewards scheme

Job summary

Trinny London is seeking a General Business Manager for the London Retail Team. You will lead across London stores, stepping in as acting Business Manager to ensure commercial performance and exceptional customer experiences.

The role requires strong leadership, KPI focus, and experience running in-store events. You will recruit, develop and motivate staff while managing rotas, payroll and store operations across multiple sites in London.

Qualifications

• Experience leading a multi-site team, ideally in luxury retail.
• Adaptable in a fast-paced, high-pressured environment with impact on performance.
• Commercial and data-driven, able to manage KPIs and counter performance.
• Customer-obsessed with a passion for makeup and skincare.
• Experience running in-store events, launches or pop-ups.
• Strong people management and development skills.
• Organised and able to commute across London and work retail hours.

Responsibilities

• Lead the team on the shop floor and drive targets.
• Work across London stores (flagships Kings Road, Oxford Street and Liberty), stepping in as acting Business Manager.
• Provide leadership to stores with reduced management structures.
• Support stores through peak trading, product launches and periods of high demand.
• Oversee rotas, payroll, sickness, holidays, 121 notes, ROCs and RTW checks in HR system.
• Oversee inventory checks, stock counts and visual merchandising.
• Ensure health and safety procedures are followed.
• Use retail management meetings to feedback on counter performance.
• Recruit counter staff in line with counter budget and diversity targets.
• Motivate your team to improve artistry, product knowledge and performance.
• Conduct weekly 1:1s and monthly reviews; address issues per policy.

Skills

Team leadership

People management

KPI driven

Customer focus

Event execution

Retail operations

Flexibility

Communication

Job description

Role: General Business Manager

Location: Flexible across London

Hours: 37.5 Hours

Are you ready to rethink your routine? We're looking for a General Business Manager to join our London Retail Team. This role reports into the Regional Sales Manager and gives our London stores flexible, senior leadership wherever the business needs it most — covering store leadership gaps, holidays and vacancies, supporting events and launches, and developing our teams.

A Trinny London Business Manager is the true heart of where everything happens. As a leader you will be a presence on the shop floor, embodying our mission of giving our customers the tools they need to be their best every day, using our stackable, portable, curated makeup and our award-winning skincare. You'll combine next-level artistry skills with impressive product knowledge and a passion for people. You believe in the product being accessible to everyone, and you adapt your approach to reflect the experience your customer is looking for.

London is one of our fastest-moving markets, and in this role you'll be a trusted, adaptable leader who can step into any London store, quickly understand its team and its numbers, and drive performance from day one and will be key in maintaining this across our London store through periods of high demand, change and growth.

Welcome to Trinny London!

Here at Trinny London, we’re changing the face of makeup and demystifying skincare, and we're only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines.

We have achieved tremendous growth since 2017 and we’re proud to be one of Europe’s fastest-growing beauty brands. We’re generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth.

We live by three core values: bring fearless passion, act with smart intent and all wear yellow together. We always go the extra mile, working together to push boundaries and celebrate our wins and learnings as a team. We listen to every idea, big or small, and make considered decisions. We support each other to achieve our goals and thrive on collaboration.

The Role

Your core purpose is to deliver empowering and inspiring leadership wherever and whenever it's needed, across our London stores. Your daily to-dos might look like this:

• Lead your team from the front by:
  
  
  
  • Achieving your own targets
  
  
  • Improving your product knowledge and remaining up to date with beauty trends
  
  
  • Conducting appointments and elevating your artistry
  
  
  • Always demonstrating a customer‑centric approach
  
  
  
  


• Work flexibly across our London stores (including our flagships Kings Road, Oxford Street and Liberty), deployed by your Regional Sales Manager according to business need, step onto counters as its acting Business Manager, implementing impactful and commercial business plans


• Provide leadership support to stores operating dual‑site or reduced management structures, ensuring operational standards and commercial performance kept consistent


• Support stores through peak trading periods, product launches and periods of exceptional demand


• Complete and distribute rotas, as well as logging payroll, sickness, holidays, 121 notes, ROCs and RTW checks to our HR system


• Oversee the execution of inventory checks, stock counts and visual merchandising


• Accurately follow health and safety procedures


• Utilise retail management and team meetings to feedback on you counter’s performance


• Ensure that your team and counter are meeting business objectives, targets and KPIs, and addressing any underperformance, seeking support from the Education and Training Team, People Team and Regional Sales Manager where deemed necessary


• Own recruitment for your counter, ensuring roles are filled within a timely manner, in line with counter budget and candidates that are diverse and align with Trinny London values


• Motivate your team to continually strive to improve their artistry, product knowledge and performance, utilising the education and training team and resources


• Conduct weekly 121s and monthly reviews, championing your team’s ambitions to progress


• Independently address any performance, attendance or conduct issues in line with Trinny London expectations, utilising the appropriate procedures and support, escalating when necessary

The essential skills and experience required to succeed in this role are:

• Experienced in leading a team, ideally within the luxury sector working across multiple sites, with experience at Business Manager level or keen to take your next step


• Adaptable and confident in an ever‑changing, fast‑paced and high‑pressured environment, with the ability to create meaningful impact on your team, customers and commercial performance


• Commercial and data driven, confident in managing KPI's to drive your counter and team to success


• Customer obsessed with a passion for makeup and skincare


• Experienced in supporting or running in‑store events, launches or pop‑ups


• Strong people management and people development skillset


• Positive and can‑do attitude


• Organised, punctual and flexible to commute across London and work retail hours, including bank holidays and weekends

We love to hear from anybody interested in Trinny London! Although it's useful to have the skills listed above, we're always eager to hear from ambitious people looking for their next challenge.

We want to provide our customers with the tools and confidence to be their best, and we do this for our team too through our benefits:

• Welcome Trinny London Starter Stack


• Company discount for yourself (50%) and your friends and family (40%) after 3 month probation


• Competitive commission structure


• T-Parties = summer and festive celebrations!


• Enhanced family friendly packages


• Rewards and Recognition Scheme (awarding length of service with gifts, vouchers and additional annual leave)

Equal Opportunities

We celebrate diversity in our customers, our products, and the teams we build. We champion inclusivity and want everyone to be authentically themselves in the workplace.

At Trinny London we want our brand to represent our community and customer. While we particularly champion and encourage applications from our vibrant 40+ community, we welcome applicants of all ages, backgrounds, and experiences—ensuring an inclusive, age‑diverse workplace where everyone feels celebrated and valued.

#TLRETAIL