Team Leader - DG Outbound

Domestic & General; Nottingham; Hybrid; GBP 32,000 - 38,000; Full time

Benefits offered by this job

Hybrid working

Health Cash Plan

Instant discounts

Salary Finance loans

Electric vehicle leasing

Long service awards

Job summary

Domestic & General is seeking a Team Leader for the DG Outbound unit in Nottingham, a hybrid role working 37.5 hours weekly. You will manage a team of about 15 sales agents, coaching them to meet sales targets while delivering excellent customer service and engaging customers with insurance solutions.

The role emphasizes leadership, coaching and performance improvement in a fast-paced environment. The ideal candidate will drive culture, collaboration and continuous development, balancing

Qualifications

• Demonstrated ability to deliver sales targets while maintaining excellent customer service.
• Proven experience leading a team of outbound sales agents.
• Strong coaching and development skills to lift performance and engagement.

Responsibilities

• Lead and coach a team of outbound sales agents (approx. 15) to hit sales and quality KPIs.
• Conduct 121s, team meetings and huddles; set high standards and provide solutions.
• Collaborate with peers and stakeholders to share knowledge and improve outcomes.
• Manage competing priorities and drive delivery during busy periods.
• Support change initiatives and develop leaders of leaders within the team.

Skills

Sales targets

People leadership

Coaching

Team development

Stakeholder collaboration

Customer service

NPS improvement

Job description

Team Leader - DG OutboundSalary: £32,000- £38,000 + BonusContract: Permanent, full timeLocation: Nottingham - HybridAre you a highly, driven sales and people leader who has a passion for coaching and developing their teams to achieve fantastic results?Are you excited by a fast-paced and agile working environment where you can help us in our journey to achieve our vision to become a world class service organisation?We are now excited to be recruiting Team Leaders for our sales focused DG Outbound department.This is a very exciting time to join us. Our future aim? To be a company that not only provides world class sales through customer service but also embodies a culture of high sales performance, digital capabilities, reward and recognition.About YouTo be successful in this role, you will be able to:Demonstrate capability of delivering sales targets whilst providing our customers with an excellent level of service and engaging your teamTarget focused across all key metrics including team culture engagement scoring and customer NPS resultsCollaborate with peers and key stakeholders to share knowledge and ideas across the businessUnderstand customer needs, with a focus on doing the right thing for our customersDisplay role model behaviours when dealing with customer requirementsFocus the team on delivery and sales performance, identifying and improving through coaching areas of developmentBe open to innovation, understanding the principles of change management and coaching others’ through changeManage the priorities of multiple activities and stakeholders, to meet diverse and sometimes conflicting deadlinesMaintain a clear focus on goal achievement, confronting problems, conflicts and obstaclesStay focused under pressure whilst working effectively, remaining focused on sales performance during busy periodsTake responsibility to manage all people related issues, clearly communicating the expectations of agentsProactively call listen, conduct 121s, team meetings and huddles; setting high sales and performance standards and can immediately respond, providing solutionsUnderstand the role employee engagement plays in commercial performance and workplace cultureContinuously strive to enhance the culture of the business, raising the bar with the team through engagement initiatives and effective communicationShow a passion, drive and capability to become a leader of leadersThe RoleThe role will be hybrid, working 37.5hrs per week.Your team will consist of around 15 sales agents who make outbound calls to customers. You’ll be supporting the team to ensure customers are provided with the most appropriate insurance protection solutions, balanced with a focus on hitting sales and people based KPI’s, such as Sales Per Hour, Cross Sales, Productivity, Call Quality, people management/development.Our passion, determination and ambition lead us to set ourselves more and more challenging targets, which means you’ll be constantly striving to ensure we are optimising our culture and people.Working for us, works for youPersonal and Professional growth is encouraged, with Internal Mobility programmes providing networking opportunities and Leadership development programmes.Work-Life balance with a hybrid role / Health Cash Plan / Instant discounts / the new credit building tool / Salary Finance Loans / electric vehicle leasing / long service awardsFree Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friendsThe culture at Domestic at General is creative, fast-moving and exciting as we’re going through a period of transformational change where customers are at the heart of everything we do… do not miss out on an opportunity to be part of both our culture and growth, apply now!Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.