Team Leader - DG Outbound

Domestic & General Group; Nottingham; Hybrid; GBP 32,000 - 38,000; Full time

Benefits offered by this job

Health Cash Plan

Instant discounts

Salary Finance Loans

Electric vehicle leasing

Long service awards

Free protection plan

Discounted rates on additional plans

Internal Mobility

Job summary

Domestic & General in Nottingham is seeking a Team Leader for the DG Outbound department. Hybrid role, guiding a team of around 15 outbound sales agents to deliver outstanding service while achieving sales targets and delivering on KPI metrics.

The role requires a strong leader with coaching skills, stakeholder collaboration, and the ability to drive performance in a fast-paced environment. A focus on engagement and development is essential for success.

Qualifications

• Experience leading sales teams and achieving targets.
• Strong coaching and people development skills.
• Ability to manage multiple priorities and stakeholders.
• Customer‑focused with excellent service.

Responsibilities

• Lead a team of ~15 outbound sales agents.
• Coach to hit KPI targets such as Sales Per Hour and cross‑sales.
• Collaborate with stakeholders across the business.
• Maintain high employee engagement and performance.

Job description

## Team Leader - DG OutboundApply: Hybrid: Nottingham, UK: Full time: Posted Today: End Date: September 26, 2026 (9 days left to apply): JR102143**Team Leader - DG Outbound****Salary:**£32,000- £38,000 + Bonus**Contract:**Permanent, full time**Location:**Nottingham -Hybrid**Are you a highly, driven sales and people leader who has a passion for coaching and developing their teams to achieve fantastic results?****Are you excited by a fast-paced and agile working environment where you can help us in our journey to achieve our vision to become a world class service organisation?**We are now excited to be recruiting Team Leaders for our sales focused **DG Outbound** department.This is a very exciting time to join us. Our future aim? To be a company that not only provides world class sales through customer service but also embodies a culture of high sales performance, digital capabilities, reward and recognition.**About You**To be successful in this role, you will be able to:* Demonstrate capability of delivering sales targets whilst providing our customers with an excellent level of service and engaging your team* Target focused across all key metrics including team culture engagement scoring and customer NPS results* Collaborate with peers and key stakeholders to share knowledge and ideas across the business* Understand customer needs, with a focus on doing the right thing for our customers* Display role model behaviours when dealing with customer requirements* Focus the team on delivery and sales performance, identifying and improving through coaching areas of development* Be open to innovation, understanding the principles of change management and coaching others’ through change* Manage the priorities of multiple activities and stakeholders, to meet diverse and sometimes conflicting deadlines* Maintain a clear focus on goal achievement, confronting problems, conflicts and obstacles* Stay focused under pressure whilst working effectively, remaining focused on sales performance during busy periods* Take responsibility to manage all people related issues, clearly communicating the expectations of agents* Proactively call listen, conduct 121s, team meetings and huddles; setting high sales and performance standards and can immediately respond, providing solutions* Understand the role employee engagement plays in commercial performance and workplace culture* Continuously strive to enhance the culture of the business, raising the bar with the team through engagement initiatives and effective communication* Show a passion, drive and capability to become a leader of leaders**The Role**The role will be hybrid, working 37.5hrs per week.Your team will consist of around 15 sales agents who make outbound calls to customers. You’ll be supporting the team to ensure customers are provided with the most appropriate insurance protection solutions, balanced with a focus on hitting sales and people based KPI’s, such as Sales Per Hour, Cross Sales, Productivity, Call Quality, people management/development.Our passion, determination and ambition lead us to set ourselves more and more challenging targets, which means you’ll be constantly striving to ensure we are optimising our culture and people.**Working for us, works for you*** Personal and Professional growth is encouraged, with Internal Mobility programmes providing networking opportunities and Leadership development programmes.* Work-Life balance with a hybrid role / Health Cash Plan / Instant discounts / the new credit building tool / Salary Finance Loans / electric vehicle leasing / long service awards* Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friendsThe culture at Domestic at General is creative, fast-moving and exciting as we’re going through a period of transformational change where customers are at the heart of everything we do... do not miss out on an opportunity to be part of both our culture and growth, apply now!*Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.*