Team Leader - Customer Service

Remotely Cloud; Manchester; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Company pension scheme

25 days annual leave

Performance bonuses

Job summary

Remotely Cloud in Manchester is seeking a dynamic Lead to steer a customer service team, mentor staff, monitor KPIs and drive service quality.

You will develop training programs, handle escalated inquiries, report metrics, and support a pension scheme and generous annual leave. Native English required; 3+ years leadership experience.

Qualifications

• Native English speaker with at least 3 years of leadership experience.
• Experience in managing customer service teams.
• Strong communication and mentoring abilities.

Responsibilities

• Manage and mentor customer service team
• Monitor team performance and KPIs
• Develop training programs
• Handle escalated customer issues
• Report on team metrics

Skills

Leadership

Native English

3+ years experience

Job description

Lead and manage a team of customer service representatives.

Requirements

Native English 3+ years experience Leadership skills

Key Responsibilities

• Manage and mentor customer service team
• Monitor team performance and KPIs
• Develop training programs
• Handle escalated customer issues
• Report on team metrics
• Company pension scheme
• 25 days annual leave
• Performance bonuses