Team Leader- Casework

Victim Support; England; Hybrid; GBP 30,000; Full time

Job summary

Victim Support is seeking a Team Leader - Casework for their Hampshire & Isle of Wight team. This hybrid role in Southampton involves managing operational staff, ensuring quality support to victims of crime, and contributing to service improvements. Strong knowledge of the criminal justice system is essential, along with excellent communication and crisis management skills. The position offers a competitive salary, flexible working options, and numerous employee benefits.

Benefits

Flexible and hybrid working options

28 days annual leave plus Bank Holidays

£500 bonus on successful probation completion

Enhanced sick pay and maternity/paternity pay

Financial wellbeing support

Training and career development opportunities

Qualifications

• Understanding of the criminal justice system and its impact on victims.
• Knowledge of legislation on equal opportunities and safeguarding.
• Experience with confidentiality and data protection.

Responsibilities

• Ensure delivery of excellent services to victims of crime and manage staff.
• Collaborate with management to develop services and improve outcomes.
• Promote service and work with professionals to enhance access.

Skills

Communication

Negotiation

Advisory skills

Job description

We have an exciting opportunity for a Team Leader - Casework to join the Hampshire & Isle of Wight team. This is a hybrid role working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we’d love to hear from you…

Location: Southampton Central Police Station, Southern Rd, Southampton SO15 1AN

Details:

• Full time, 37.5 hours/week, Monday to Friday, 7.5-hour shifts, between 8am and 8pm
• Salary: £29,580/year
• Contract: Permanent
• DBS and police vetting required
• Closing date: 25/11/2024

What we offer:

• Flexible and hybrid working options
• 28 days annual leave plus Bank Holidays, rising to 33 days
• Extra day off for your birthday
• £500 bonus on successful probation completion
• Pension with 5% employer contribution
• Enhanced sick pay, maternity & paternity pay
• Discounts on high street, retail, holiday, entertainment & leisure
• Financial wellbeing support and employee assistance programs
• Training and career development opportunities

About the role:

This hybrid role involves home working twice a week, with travel to offices in Basingstoke and Southampton, with expenses paid. As a Team Leader, your responsibilities include:

• Ensuring delivery of excellent services to victims of crime and managing operational staff
• Collaborating with management to develop the service and maximize positive outcomes
• Promoting the service and working with professionals to improve access and quality

Requirements:

• Understanding of the criminal justice system and its impact on victims and witnesses
• Knowledge of legislation related to equal opportunities, diversity, safeguarding, and risk assessment
• Experience with confidentiality, data protection, and record-keeping
• Experience working in a challenging environment with a focus on customer service
• Ability to provide crisis management and support in stressful situations
• Excellent communication, negotiation, and advisory skills
• Valid driving license and access to a vehicle (or willingness to explore alternative arrangements if unable to drive)