Team Leader – Cambridge

Deliveroo PLC; Cambridge; Remote; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Free monthly lunch

25 days holiday

Career development

Life assurance

Wellbeing support

Deliveroo Plus

Job summary

Deliveroo Editions in Cambridge is seeking a Team Leader to support site management and drive peak performance across shifts. You will supervise dispatch, ensure SOP compliance, and foster a safe, efficient restaurant partner and rider experience on every shift.

Your hands-on leadership style, clear communication, and focus on KPI targets will help maintain high food safety standards and a positive team culture in a fast-paced, onsite environment.

Qualifications

• Proven leadership ability, with experience training others and running shifts independently.
• Hands-on mentality for high-pressure, fast-paced environments.
• Excellent communication skills in English, written and spoken.
• Results-oriented mindset with a track record of meeting KPI targets.
• Commitment to excellence and safe, compliant task completion.
• Right to work in the UK.

Responsibilities

• Lead shift operations by prioritising tasks and delegating to the team to meet performance goals.
• Supervise compliance and safety by coaching SOPs and conducting H&S checks.
• Optimise the dispatch process for accurate order handling with riders.
• Drive site standards with high food safety, cleanliness and professionalism.
• Manage team performance with accurate timekeeping and positive culture.

Skills

Leadership

Operations management

Communication skills

Safety compliance

KPI awareness

Job description

Working pattern: Onsite | 30 hours per week (Shift rotation)

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Site Operations team powers the physical side of our marketplace through HOP (our rapid grocery delivery service) and Editions (our network of delivery-only kitchens). From launching new sites to ensuring operational excellence across markets, we combine retail and hospitality expertise with operational rigour. If you thrive in hands‑on environments and want to help redefine how food and groceries reach customers—come join us on the ground.

We’re looking for a Team Leader to join our Cambridge team. In this role, you’ll support Site Management in achieving peak performance and operational excellence, ensuring our restaurant partners and customers receive world‑class service.

Get to know our Site Operations team — what drives us, how we work, and what you can expect.

What You’ll Be Doing

You’ll be joining the Deliveroo Editions team. Editions are our delivery‑only kitchens that partner with incredible restaurants like Wagamama and Starbucks to bring high‑quality food to more doorsteps. You will be at the heart of this fast‑paced hub, ensuring every shift runs smoothly.

Here’s what your day‑to‑day might look like:

Lead shift operations by effectively prioritising tasks and delegating to the team to meet all company performance goals.

Supervise compliance and safety by coaching the team on standard operating procedures (SOPs) and conducting essential H&S checks.

Optimise the dispatch process to ensure accurate order handling for riders and a seamless experience for our restaurant partners.

Drive site standards by maintaining high levels of food safety and ensuring a clean, organised, and professional environment.

Manage team performance through accurate timekeeping oversight and fostering a positive, cooperative culture on every shift.

What You’ll Need to Thrive

Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:

Proven leadership ability, with experience training others and the confidence to run shifts independently.

Strong hands‑on mentality and the ability to thrive in a high‑pressure, fast‑paced operational environment.

Excellent communication skills, including proficiency in written and spoken English to coordinate with riders, partners, and stakeholders.

A results‑oriented mindset with a track record of consistently meeting or exceeding KPI targets.

Commitment to excellence, ensuring all tasks are completed in a safe, legal, and compliant manner.

Right to work in the UK.

Why Join Us?

We’re food lovers, problem solvers, community organisers and more. All energised with an entrepreneurial, relentless spirit which helps us do big things as a team. In Operations, you’re at the heart of our marketplace — working directly with customers, riders and partners to keep Deliveroo moving.

See the impact of your work in real time: Solve problems as they happen, turning challenges into positive experiences.

Grow through doing: Develop leadership skills in a fast‑paced environment with real opportunities to step into management.

Be part of a tight‑knit culture: Work collaboratively in an environment that values support, ownership, and resilience.

What We Offer

Pay: £14.30 per hour

Free monthly Friday lunch on Deliveroo

25 days’ holiday (with increases based on service)

Career development and access to learning opportunities

Life assurance and wellbeing support

Free Deliveroo Plus—no delivery fees on your orders

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio‑economic background, religion, or belief.

If you have a disability or long‑term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast‑moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!

A competitive and comprehensive compensation and benefits package

1

Compensation

• We aim to pay every employee competitively for the role they are performing in their respective location
• Depending on role and location, some employees may be eligible for an annual cash bonus, sign‑on bonus or relocation support
• Up to 5% matched pension contributions

2

Equity

• Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success

3

Food

• Free Deliveroo Plus: free delivery and access to special offers
• Team lunches from the best local restaurants

4

Time away

• 25 days annual leave plus bank holidays.

5

• Funded single cover healthcare on our core plan, with the option to add family members at own cost
• On‑site gym (HQ), discounted external gym membership
• Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass
• Dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments
• Life assurance

6

Work Life

• Maternity, paternity and maternity and shared parental leave, eligible from day one of employment
• Excellent kit to enable working from home and a parent‑friendly working culture
• Access to free mortgage advice
• Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel
• Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high‑quality training and content
• Regular Employee Resource Group (ERG) led social events – examples include dinners, dance lessons and in‑office yoga sessions