Team Leader Call Centre

Colosseum Dental UK Limited; Crawley; Hybrid; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Birthday off

Healthcare cash plan

Buy holiday

NHS dentistry free (up to band 3)

Annual conference

Care Day

Cycle to work

Gym membership

More holidays with length of service

Job summary

Colosseum Dental UK Limited is seeking a Care Centre Team Leader to oversee a regional team of Care Centre Advisors and drive exceptional patient service and performance targets.

The role is flexible and hybrid, with days at home and travel to regional clinics. Open 7 days per week, with shifts 08:00–20:00; strong leadership and communication are essential.

Qualifications

• Team Leadership – ability to motivate and guide others.
• Target-driven – consistently meets and exceeds KPIs.
• Excellent Communication – clear liaison between practice and Care Centre.
• Commercial Acumen – understand patient lifetime value and growth.
• Team Development Experience – experience in training/upskilling teammates.
• Dental background would be beneficial.

Responsibilities

• Lead and align a regional team of Care Centre Advisors.
• Support delivery of exceptional patient service and performance targets.
• Promote Colosseum Dental’s values and drive continuous improvement.

Skills

Team Leadership

Target-Driven

Excellent Communication

Commercial Acumen

Team Development

Dental background

Job description

We are seeking a Team Leader for our Care Centre - Dental Call Centre

As a Care Centre Team Leader, you hold a key position in ensuring the efficient and effective day-to-day operations of a Regional Care Centre.

Leading a team of Care Centre Advisors aligned regionally, you will support them to deliver exceptional patient service, achieve performance targets, and uphold Colosseum Dental’s core values—all contributing to the strategic development and growth of the Care Centre!

If you have a strong commitment to driving innovation and continuous improvement, enjoy meeting and surpassing targets, and are eager to inspire and develop like-minded individuals, then this is the role for you!

This is a flexible hybrid role, with days to be worked at home as well as travel to your regional dental clinics. The specific location and schedule may vary based on business requirements and regional performance.

Our Care Centre is open 7-days per week and will require flexible working across 08:00 – 20:00 Monday to Sunday.

At Colosseum Dental we have a great benefits package:

• Your birthday off!
• UK Healthcare cash plan scheme – claim for various healthcare costs up to an annual limit
• The ability to buy holiday once a year
• Free NHS dentistry - up to band 3
• Annual conference
• Colosseum Care Day - extra day off to use for a significant event or just a self-care day!
• Cycle to work scheme
• Discounted gym membership
• Holidays increased the longer you stay with us
• Additional holiday incentives
• Plus, many more!

About You

Key attributes required for this role are as follows:

• Team Leadership – Ability to support and motivate others, whether through formal team management or by positively influencing peers
• Target-Driven– Consistently meets and exceeds performance goals and KPIs
• Excellent Communication– Serves as an effective link between the practice and the Care Centre, ensuring alignment and clarity
• Commercial Acumen– Demonstrates a strong understanding of how to maximise patient lifetime value and drive business growth
• Team Development Experience– Experience in training and upskilling team members is highly desirable
• Dental background would be beneficial

About Us

Colosseum Dental Ltd are a market leading dental company, with over 70 dental practices across the UK and combined with our clinics across Norway, Denmark, Sweden, Switzerland, Finland and Italy, make up the pan-European group, known as the Colosseum Dental Group. Based on feedback from our employees, Colosseum Dental has been officially certified a Great Place to Work, and ranks in the UK's Best Workplaces for Women, Development and Wellbeing. No other dental group in the UK can say the same!

From £14.50+ per hour DOE + Excellent Benefits!