Team Leader

Greene King; Norton Fitzwarren; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

33% discount on all brands

15% discount for loved ones

Free employee assistance program

Enhanced maternity/paternity policies

Menopause Friendly Employer

50% discount at Greene King Inns and 1

Refer a friend bonus up to £1,500

Wagestream access

Retail discounts up to 30%

Job summary

Greene King’s Chef & Brewer is seeking a Team Leader to guide a busy shift with a focus on delivering great customer service and a safe, well-run bar operation. You’ll support the management team, ensure standards are met, and help the team perform at their best during peak hours.

You’ll need a keen eye for detail, excellent English, and the ability to stay calm under pressure while keeping customers happy and the bar running like clockwork.

Qualifications

• Keen eye for detail and accuracy in service.
• Strong customer service orientation with guest focus.
• Experience leading a small team during busy periods.
• Clear communication with team and customers.
• Fluent English for everyday operations and allergen awareness.

Responsibilities

• Provide customers with a heartfelt and memorable experience each shift.
• Deputise for the management team and resolve issues in their absence.
• Help organise and coordinate the team during busy periods to run the shift smoothly.
• Ensure the bar is safe, legal, and clean, addressing issues promptly and safely.

Skills

Attention to detail

Customer service excellence

Team leadership

Communication skills

English proficiency

Job description

As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.

Company Description

Join us at Chef & Brewer, a collection of unique country-style pubs set in beautiful locations across the country which are welcome escapes for our customers, that feel like a home away from home. Our relaxed pubs with beautifully decorated interiors, seriously good pub food and expertly chosen drinks ranges are the perfect places for our customers to enjoy any occasion.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG

We aim to embed inclusion into every decision we make – across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.

Qualifications

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What You’ll Bring…

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.