Team Leader

Costa Coffee; Winchester; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

40 hours per week

Annual bonus up to £3,445pa

Up to 60% colleague discount

Enhanced benefits (sick pay, family/fz

Life assurance

Development opportunities including.

Job summary

Costa Coffee is seeking a Team Leader to act as the strong right arm to the store manager at Winchester Services. You’ll lead shifts, guide staff, and uphold brand standards while delivering high-quality coffee experiences for customers.

You will be empowered to run the unit with autonomy, develop your team, and contribute to the store’s growth through engagement, training, and a strong service culture. This role offers development opportunities within the Costa brand.

Qualifications

• Team leadership experience in a busy retail/cafe environment.
• Reliability to open and close the store safely and on time.
• Ability to mentor and train new team members.
• Strong customer service mindset and brand ambassador qualities.
• Willingness to learn and adapt in a franchise setting.
• Flexible, proactive approach to daily shifts.

Responsibilities

• Lead shifts to support colleagues and deliver exceptional customer experiences.
• Oversee stock maintenance and store presentation.
• Train and accredit new Baristas and staff.
• Adapt to new recipes and ranges; share updates with the team.
• Drive high standards in product quality and service.

Skills

Team leadership

Store Operations

Staff training

Customer service

Tools

Health & safety protocols

Job description

• Winchester Services, 8 and 9, M3 Southbound between Junction, Shroner Wood, Winchester, Hampshire, SO21 1PP, UK

As a Team Leader you will be the strong right arm to your store manager and empowered to run the unit like it’s yours. The role is simple, to be an enthusiastic leader and brand ambassador to work within the nation’s favourite coffee shop, serving coffee, tea and specialty beverages whilst delivering exceptional service as we transform the UK’s rest stop experience.

A bit about the role

As a Team Leader, you’ll have your first taste of leadership responsibility, accountability and autonomy. You’ll get involved with day-to-day operations, stock maintenance, health & safety, store marketing and other tasty activities. And every day, you’ll be dedicated to creating uplifting experiences for our customers and inspire your team to keep customer service at the heart of everything they do.

• Taking the lead on shifts to support your colleagues in delivering unbeatable experiences
• Making the most of people’s talents they’re in the right place to maximise sales
• Training and accrediting new Baristas
• Getting familiar with new recipes and ranges, and sharing the exciting news with the team
• Driving high standards every time, whether that’s through the quality of an espresso or monthly coffee excellence scores
• Becoming a brand ambassador and helping us shine

A passion for coffee and people is just the start of what we’re looking for. What else makes a great Team Leader?

• Reliability to open and close the store safely and on time
• Team leadership experience in a buzzing environment
• Ability to take on shared responsibility whilst on shift and support team members
• A love of turning knowledge and know-how into hot ideas to help your store succeed
• Willingness to learn and be bold, brave and action-orientated
• Flexible approach and can-do attitude, as each day offers exciting new challenges

We’re really proud of the work our team members deliver, and we want you to feel valued and rewarded with great perks and benefits:

• 40 hours per week
• Annual bonus up to £3,445pa
• Up to 60% colleague discount across our franchise partner brands
• Enhanced benefits, including, sick pay, enhanced family friend benefits and life assurance
• Fantastic development opportunities including funded qualifications leading to the next step in your career being a Site Operations Manager

And if this isn’t enough, you’ll also enjoy some fundraising for our Costa Foundation, helping children in coffee-growing communities gain access to safe and quality education.

We’re Moto, we’re the future of motorway rest stops and we want you to be part of that future. A role at the UK’s largest motorway services operator means being part of an ambitious and supportive organisation who have been brightening peoples’ journeys through life for nearly 60 years.

We don’t just hire a person, we hire real life individuals, as a business we value equality, diversity and inclusion, welcoming applications from all backgrounds and experiences, we’re also leading the way in further developing a workplace where you can thrive, contribute and be your authentic self.

Working for moto is truly amazing, but don’t just take our word for it, we’ve been recognised in the Sunday Times Best Places to Work in 2024 and 2025!

*This role is for a store owned by one of our franchise partners, their hiring process, salary and benefits may vary from those within a wholly owned Costa store advert.

Location

Winchester Services
8 and 9, M3 Southbound between Junction, Shroner Wood
Winchester
Hampshire
SO21 1PP
UK

Reimagining coffee experiences to make a difference

We’ve been changing the coffee game since day one. Founded by two pioneering brothers back in 1971, that innovative spirit (and love for great coffee) lives on in our cups, communities and Costaristas all over the world. And there’s never been a better time to join us.

“ Finding a company whose culture and values align to yours, and where your strengths are needed and appreciated, is probably the best tip for moving forward in your career.”

• Winchester Services, 8 and 9, M3 Southbound between Junction, Shroner Wood, Winchester, Hampshire, SO21 1PP, UK