Team Leader

Costa Coffee; Carlisle; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

40 hours/week

Annual bonus

Colleague discount

Sick pay

Funding qualifications

Costa Foundation

Job summary

Costa at Southwaite Services, Carlisle, is seeking a Team Leader to run the unit like it’s yours, lead a busy cafe team and champion great coffee and service.

You’ll manage shifts, stock, health and safety, and help drive sales while developing your team. A passion for people and coffee is essential, with opportunities for progression.

Costa values diversity and inclusion and offers development opportunities, generous perks, and a supportive culture.

Qualifications

• Experience leading a team in a fast‑paced service environment.
• Strong focus on customer experience and service quality.
• Proven ability to train and develop staff, especially new baristas.

Responsibilities

• Take lead on shifts to support colleagues and deliver standout experiences.
• Oversee stock, health and safety, and store standards.
• Assist with store marketing and promotions.
• Train and assess new baristas to ensure consistency.
• Maintain high standards of espresso quality and customer care.

Skills

Team leadership

Customer service

Staff training

Brand ambassador

Retail operations

Job description

• Southwaite Services, M6, Broadfield Road, Carlise, Cumbria, CA4 0NT, UK

As a Team Leader you will be the strong right arm to your store manager and empowered to run the unit like it’s yours. The role is simple, to be an enthusiastic leader and brand ambassador to work within the nation’s favourite coffee shop, serving coffee, tea and specialty beverages whilst delivering exceptional service as we transform the UK’s rest stop experience.

A bit about the role

As a Team Leader, you’ll have your first taste of leadership responsibility, accountability and autonomy. You’ll get involved with day-to-day operations, stock maintenance, health & safety, store marketing and other tasty activities. And every day, you’ll be dedicated to creating uplifting experiences for our customers and inspire your team to keep customer service at the heart of everything they do.

• Taking the lead on shifts to support your colleagues in delivering unbeatable experiences
• Making the most of people’s talents they’re in the right place to maximise sales
• Training and accrediting new Baristas
• Getting familiar with new recipes and ranges, and sharing the exciting news with the team
• Driving high standards every time, whether that’s through the quality of an espresso or monthly coffee excellence scores
• Becoming a brand ambassador and helping us shine

A passion for coffee and people is just the start of what we’re looking for. What else makes a great Team Leader?

• Reliability to open and close the store safely and on time
• Team leadership experience in a buzzing environment
• Ability to take on shared responsibility whilst on shift and support team members
• A love of turning knowledge and know-how into hot ideas to help your store succeed
• Willingness to learn and be bold, brave and action-orientated
• Flexible approach and can-do attitude, as each day offers exciting new challenges

We’re really proud of the work our team members deliver, and we want you to feel valued and rewarded with great perks and benefits:

• 40 hours per week
• Annual bonus up to £3,445pa
• Up to 60% colleague discount across our franchise partner brands
• Enhanced benefits, including, sick pay, enhanced family friend benefits and life assurance
• Fantastic development opportunities including funded qualifications leading to the next step in your career being a Site Operations Manager

And if this isn’t enough, you’ll also enjoy some fundraising for our Costa Foundation, helping children in coffee-growing communities gain access to safe and quality education.

We’re Moto, we’re the future of motorway rest stops and we want you to be part of that future. A role at the UK’s largest motorway services operator means being part of an ambitious and supportive organisation who have been brightening peoples’ journeys through life for nearly 60 years.

We don’t just hire a person, we hire real life individuals, as a business we value equality, diversity and inclusion, welcoming applications from all backgrounds and experiences, we’re also leading the way in further developing a workplace where you can thrive, contribute and be your authentic self.

Working for moto is truly amazing, but don’t just take our word for it, we’ve been recognised in the Sunday Times Best Places to Work in 2024 and 2025!

*This role is for a store owned by one of our franchise partners, their hiring process, salary and benefits may vary from those within a wholly owned Costa store advert.

Location

Southwaite Services
M6, Broadfield Road
Carlise
Cumbria
CA4 0NT
UK

Reimagining coffee experiences to make a difference

We’ve been changing the coffee game since day one. Founded by two pioneering brothers back in 1971, that innovative spirit (and love for great coffee) lives on in our cups, communities and Costaristas all over the world. And there’s never been a better time to join us.

“ Finding a company whose culture and values align to yours, and where your strengths are needed and appreciated, is probably the best tip for moving forward in your career.”

• Southwaite Services, M6, Broadfield Road, Carlise, Cumbria, CA4 0NT, UK