Team Leader

Flaming Grill - Bra_103; West of England; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Apprenticeship training

Employee discounts on brands

Mental health & well-being support

Pension contributions

Job summary

Flaming Grill is looking for a Team Leader to guide the shift, ensuring the team has everything they need to run smoothly and that customers are kept happy.

You will deputise for management, resolve issues in their absence, and help organise a busy shift while maintaining safe, legal, and clean operations. A positive, problem-solving attitude is essential.

Qualifications

• Lead by example and keep the shift running like clockwork.
• Provide customers with a heartfelt and memorable experience.
• Deputise for the management team and resolve issues during their absence.
• Organise and coordinate the team during busy periods.
• Ensure the bar is safe, legal, and clean, handling issues quickly and safely.

Responsibilities

• Lead and support the team on shift to maintain high service standards.
• Resolve problems arising in the manager's absence.
• Coordinate tasks to ensure smooth operation during peak periods.
• Maintain safety, legal compliance, and cleanliness of the bar.

Skills

Team leadership

Customer service

Attention to detail

Adaptability

English proficiency

Job description

Job Description

As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.

Qualifications

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you’ll bring…

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG

We aim to embed inclusion into every decision we make – across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.