Team Leader

Rethink Mental Illness; Walsall; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Training and development

Inclusive environment

Flexible working

25 days annual leave

Wellbeing support

Contributory pension

Travel schemes

Referral bonus

Job summary

Rethink Mental Illness in Walsall is seeking a Team Leader to oversee the out-of-hours mental health hub, delivering compassionate support during evenings and weekends. You will manage staff, collaborate with NHS teams and partner agencies, and drive service development.

The role requires 3+ years working with mental illness and proven line-management skills, with a flexible schedule and willingness to travel within the region. A supportive, inclusive environment awaits.

Qualifications

• At least 3 years working with people affected by mental illness and previous line management experience.
• Strong leadership, coaching, and communication skills.
• Flexibility to work evenings and weekends and travel within the region.

Responsibilities

• Manage and inspire a team to deliver exceptional out-of-hours mental health support.
• Work collaboratively with NHS clinical teams, partner agencies, and local services.
• Ensure continuous improvement through coaching, training, and service development.
• Support recruitment and staff development.
• Provide hands-on support when needed and lead by example.

Skills

Leadership

Coaching

Communication

Job description

Team Leader – Walsall

Location: Walsall

Contract Type: Field-based

Hours: Flexible shifts (Evenings & Weekends)

Salary: £26,457 pro rata 25 hours for actual salary of £18,897.85

About the Role

Are you passionate about making a real difference to people’s lives? We’re looking for a Team Leader to join our dedicated team at the Walsall Mental Health Hub. This is a safe space for people and their carers who need support or are in emotional distress during evenings and weekends.

What You’ll Do

• Manage and inspire a team to deliver exceptional out-of-hours mental health support.
• Work collaboratively with NHS clinical teams, partner agencies, and local services.
• Ensure continuous improvement through coaching, training, and service development.
• Support recruitment and staff development.
• Provide hands‑on support when needed and lead by example.

About You

• Experience: At least 3 years working with people affected by mental illness and previous line management experience.
• Skills: Strong leadership, coaching, and communication skills.
• Flexibility: Ability to work evenings and weekends and travel within the region.
• Values: Passionate, empathetic, and committed to making a positive impact.
• Desirable: Mental Health First Aid qualification, experience delivering training, or lived experience.

Why Join Us?

At Rethink Mental Illness, we believe in hope, openness, and expertise. You’ll be part of a team that values collaboration, innovation, and continuous learning.

• Comprehensive training and development opportunities.
• A supportive, inclusive environment.
• The chance to make a tangible difference every day.

Why join Rethink Mental Illness?

We believe people do their best work when they feel supported, valued and able to be themselves. You'll benefit from:

• An inclusive culture, with colleague‑led staff networks for Disability & Neurodiversity, Race & Ethnicity, LGBTQIA+, Gender Equality and Menopause.
• Flexible working and 25 days' annual leave (plus bank holidays and your birthday off), with the option to buy or sell leave.
• Wellbeing support including our Wellbeing Hub, Employee Assistance Programme, Wellbeing Champions and Unmind.
• Learning and development opportunities to help you grow your career.
• Financial and family benefits including a contributory pension, enhanced family leave and travel schemes.
• Recognition and rewards including discounts, cashback offers and a Blue Light Card.
• Referral bonus where you can earn up to £300 for introducing someone to our team.

Our commitment to inclusion

We're proud to be a Disability Confident Employer and a signatory to the Business in the Community Race at Work Charter. We're also committed to becoming a truly anti‑racist employer, campaigning organisation and service provider supported by a multi‑year equity, diversity and inclusion programme of work.

For more information please view https://www.rethink.org/media/hdtjjy5b/revised-edi-plan-rethink.pdf

We actively encourage applications from people of all backgrounds and experiences and want everyone to have the opportunity to demonstrate their skills and experience. If you need reasonable adjustments during recruitment or when in your role, please let us know and we will work with you to understand what support you need.