Team Leader

Ministry of Justice; Swindon; On-site; GBP 26,000 - 34,000; Full time

Job summary

HM Courts & Tribunals Service in Swindon is seeking a proactive Team Leader to drive frontline administrative support and customer service for service users, judiciary, and management.

You will lead a team, prioritise work, monitor performance, and help deliver operational targets while ensuring wellbeing and ongoing improvement. The role offers permanent, flexible working options and a commitment to public service.

Qualifications

• Leading your team, you’ll focus on the team’s area of work, making sure that work is prioritised and organised and your team fully skilled to meet objectives.
• You will contribute to the delivery of operational, performance and service standard targets and provide statistical data for the management team and judiciary.
• Monitoring and analysing performance areas and trends, conducting ongoing reviews of procedures and work practices is essential, as is your ability to successfully recommend improvements, navigate change and manage the implementation of new initiatives and legislation.
• This is a challenging and rewarding role, key to the smooth running of operational functions throughout HMCTS.
• We’re committed to helping you develop your leadership skills, through our HMCTS leadership offer.

Responsibilities

• Lead your team to deliver excellent administrative support and customer service to service users, judiciary and management.
• Prioritise and organise team workload to meet objectives and establish workforce well-being.
• Monitor performance, analyse trends, and implement improvements in procedures and practices.

Job description

Full Time, Part Time, Part Time/Job Share, Flexible Working

Vacancy Approach

External

Location

Swindon

Region

South West

Closing Date

23-Sep-2026

Post Type

Permanent

EO

Number of jobs available

2

Reserve List

12 Months

Job ID

21925

Descriptions & requirements

Proud to serve. Proud to keep justice going.

Our Team Leaders play a critical role in helping deliver justice, this role will enable you to demonstrate and develop your leadership skills. You are responsible for making sure your team deliver excellent administrative support and customer service to service users, judiciary and management.

About us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice.

Your role

Leading your team, you’ll focus on the team’s area of work, making sure that work is prioritised and organised and your team fully skilled to meet objectives. As an effective Team Leader, you recognise the importance of the team’s overall wellbeing and can motivate your team to succeed.

You will contribute to the delivery of operational, performance and service standard targets and provide statistical data for the management team and judiciary. Your keen eye for detail and desire for continuous improvement is key to your success. Monitoring and analysing performance areas and trends, conducting ongoing reviews of procedures and work practices is essential, as is your ability to successfully recommend improvements, navigate change and manage the implementation of new initiatives and legislation.

This is a challenging and rewarding role, key to the smooth running of operational functions throughout HMCTS. We’re committed to helping you develop your leadership skills, through our HMCTS leadership offer. This provides a wide range of activities from development programmes to accessible bite-size guides to help build your ability and confidence to lead, guide and inspire others.

Your skills and experience

· Ability to motivate and support your team to deliver excellent customer service and achieve effective