Operational Support Officer

Ministry of Justice; Greater London; On-site; GBP 26,000 - 32,000; Full time

Job summary

HM Courts & Tribunals Service (HMCTS) is inviting applications for Operational Support Officers to provide essential customer service and admin support across courts and tribunals in London and surrounding areas.

You will work as part of a team to progress cases, support functions, and interact with judiciary and court users, including vulnerable witnesses. The role offers varied duties, both office-based and in court environments, with a strong emphasis on accuracy and discretion.

Qualifications

• Strong customer service skills in a service-led environment.
• Good digital and administrative skills; with excellent attention to detail.
• Effective communication and organisational skills in person, on the phone, and in writing.
• Resilient and empathetic with sensitive information and situations.
• Team player; able to work collaboratively to deliver HMCTS objectives.

Responsibilities

• Preparing papers and files for court, tribunals, hearings and meetings.
• Creating and updating records digitally, ensuring accurate court file information.
• Communicating with the public, judiciary, and other court/tribunal users.
• Supporting the smooth running of court proceedings and preparing rooms.
• Acting as a first point of contact for court users, including vulnerable witnesses and representatives.

Skills

Customer service

Communication

Attention to detail

Digital skills

Team player

Tools

Microsoft Office

Job description

Full Time, Part Time, Part Time/Job Share, Flexible Working

Vacancy Approach

External

Location

London

Region

London

Closing Date

16-Sep-2026

Post Type

Permanent

AO

Number of jobs available

71

Reserve List

12 Months

Job ID

21808

Descriptions & requirements

Locations

• Isleworth Crown Court, TW7 5LP
• Kingston-Upon-Thames Crown Court, KT1 2BB
• Woolwich Crown Court, SE28 0EY
• Southwark Crown Court, SE1 2HU
• Snaresbrook Crown Court, E11 1QW
• Inner London Crown Court, SE1 6AZ
• Croydon Crown Court, CR9 5AB
• London Central Employment Tribunal (London Tribunals Centre), EC1A 7AZ
• Taylor House Tribunal Hearing Centre, EC1R 4QU
• Court of Protection (First Avenue House), WC1A 9JA
• Lavender Hill Magistrates’ Court, SW11 1JU

Proud to serve. Proud to keep justice going.

Our Operational Support Officers play a critical role, providing excellent customer service and administrative support to court and tribunal users, judiciary and management.

About us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice.

Your role

Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work. You will progress cases through the court/tribunal system and provide customer service and administrative support to functions within HMCTS. You will have regular contact with court / tribunal users, which could include members of the judiciary and the legal profession.

You will be adaptable, able to multi-task and effectively carry out a variety of duties, both office-based and in a court, which will include:

• Preparing papers and files for court, tribunals, hearings and meetings including processing and handling sensitive information and accurately resulting outcomes.
• Creating and updating records digitally, interpreting information required on a court file accurately.
• Communicating with the public, the judiciary, other court and tribunal users and representatives of other agencies and organisations
• Supporting the smooth running of court proceedings, preparing court /hearing rooms and ensuring court runs efficiently.
• When required, you will be an essential first point of contact for all the court users; meeting members of the public, which may include vulnerable witnesses, and their legal representatives.

Your knowledge, skills and experience

• Strong customer service skills with the ability to work in a service-led customer-facing environment.
• Good digital and administrative skills; with excellent attention to detail.
• Effective communication and organisational skills. Able to communicate confidently in person, over the telephone, digitally and in written communications.
• Resilient and empathetic to be able to deal with sensitive information and situations.
• A team player; able to work collaboratively and flexibly to deliver HMCTS objectives.

Lead criterion at application stage:Statement of Suitability

An initial sift based on