Team Leader

Forward Trust; Swansea; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Flexible working

Pension scheme

Wellbeing days

Cycle to work

Death in Service

Job summary

The Forward Trust is recruiting a Team Leader for its Camau team in Swansea. This full-time role (35 hours weekly) covers Dyfed Powys and Swansea, guiding a team to help men on probation secure and maintain housing, overcome barriers, and build a positive future.

You’ll work closely with probation, housing and community services to reduce reoffending, improve housing opportunities and deliver high-quality support. DBS checks apply.

Qualifications

• Experience of leading, supervising or supporting a team to achieve targets.
• Strong communication and relationship-building skills, with the ability to work effectively with partner agencies.
• Excellent organisational skills and the ability to manage competing priorities and deadlines.
• Experience of assessments, risk management, case management or supporting people with complex needs.
• A commitment to helping people overcome barriers, achieve housing stability and reduce reoffending.

Responsibilities

• Lead and inspire your team, providing supervision, coaching and support to help colleagues develop and achieve their targets.
• Oversee service delivery, managing caseloads, allocating referrals and ensuring interventions meet performance and quality standards.
• Make a real difference, supporting housing assessments, action plans and referrals to specialist services.
• Build strong partnerships with probation, prison teams and community organisations to improve access to housing and support.
• Monitor performance and quality, maintaining accurate records, completing audits and meeting reporting deadlines.
• Promote safe, effective practice, ensuring risks are managed appropriately and service users receive high-quality support.

Skills

Team leadership

Communication

Organisation

Relationship building

Coaching

Job description

Team Leader

Location: Swansea

Salary: £30,000 per annum

Vacancy Type: Permanent

Are you a confident leader who’s passionate about making a difference?

Join The Forward Trust’s Camau team as a full‑time Team Leader (35 hours per week), covering mandated locations across Dyfed Powys and Swansea. You’ll lead a team helping men on probation find and maintain stable accommodation, overcome barriers to housing and build a more positive future.

Working closely with probation, prison, housing and community services, you’ll help prevent homelessness, improve housing opportunities and reduce reoffending.

What you’ll be doing

• Lead and inspire your team, providing supervision, coaching and support to help colleagues develop and achieve their targets.
• Oversee service delivery, managing caseloads, allocating referrals and ensuring interventions meet performance and quality standards.
• Make a real difference, supporting housing assessments, action plans and referrals to specialist services.
• Build strong partnerships with probation, prison teams and community organisations to improve access to housing and support.
• Monitor performance and quality, maintaining accurate records, completing audits and meeting reporting deadlines.
• Promote safe, effective practice, ensuring risks are managed appropriately and service users receive high‑quality support.

What we’re looking for

• Experience of leading, supervising or supporting a team to achieve targets.
• Strong communication and relationship‑building skills, with the ability to work effectively with partner agencies.
• Excellent organisational skills and the ability to manage competing priorities and deadlines.
• Experience of assessments, risk management, case management or supporting people with complex needs.
• A commitment to helping people overcome barriers, achieve housing stability and reduce reoffending.

Ready to lead a dedicated team, strengthen partnerships and help people build a more stable future? We’d love to hear from you!

All probation-based roles are subject to enhanced DBS checks and HMPPS security vetting. These checks can take up to 6‑8 weeks to complete. Any offer of employment will be conditional upon the successful completion of both checks.

Please note if you have lived overseas within the last 5 years then checks may take longer.

Please see attached Job Description for full details

About Us

We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.

We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits -

Benefits

• Flexible working
• Support for Families – We support our employees through every stage of family life by offering enhanced maternity and paternity pay for eligible employees who have completed 26 weeks' continuous service, alongside family‑friendly policies and a supportive, inclusive workplace. (url removed)
• Training and development opportunities
• Simply Health Cashback Scheme (optional)
• Season Ticket Loan Scheme
• Cycle to work scheme
• Crisis Loan Scheme
• Electric Car Scheme
• 3 x Wellbeing Days (pro rata'd for part time employees)
• Access to Blue Light Card
• 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays
• Contributory Pension Scheme – Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter
• Death in Service Payment (2x annual salary)
• Critical Illness Insurance (subject to qualifying criteria)

Please note that we may close this vacancy early if we receive a high volume of suitable applications.