Team Leader

Card Factory; Skipton; On-site; GBP 25,000 - 32,000; Full time

Job summary

Card Factory is seeking a Team Leader to enhance customer experiences and operational excellence. In this role, you will support store management, lead your team in delivering exceptional service, and contribute to the company's growth strategy within a vibrant retail environment.

Benefits

25% colleague discount in-store and online

Financial wellbeing support

Retail management apprenticeship programmes

Discounted gym memberships

Employee Assistance Programme

Qualifications

• Passionate about celebrating customers’ life moments.
• Comfortable reviewing store performance data.
• Positive, forward-thinking approach.

Responsibilities

• Support Store Manager in achieving commercial growth.
• Lead store teams in absence of Store Manager.
• Deliver exceptional customer service and standards.

Skills

Leadership skills

Customer-centric approach

Commercial mindset

Enthusiasm

Job description

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We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this.

With a real focus on customer experience and operational excellence, our Team Leaders play a key part in driving the success of our stores. As a Team Leader, you will be responsible for supporting your Store Manager in their goals to deliver commercial growth and develop a team culture of putting the customer at the heart of everything we do. You will lead the way for our store teams, not only in the absence of the Store Manager but also in leading the team to deliver great standards and exceptional service every day.

The Ideal Candidate

• You will be as passionate about celebrating our customers’ life moments as we are.
• Be customer-centric with a passion for driving excellent service.
• Demonstrate good leadership skills.
• Have a positive, forward-thinking approach.
• Be comfortable reviewing store performance data.
• Be commercially minded.
• Be an engaging and enthusiastic team player.

Package Description

About the Company

Card Factory is the UK’s leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020, we launched our exciting 5-year business strategy, including our vision of becoming a true omni-channel retailer. This strategy involves significant investment into our colleagues across the business, creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.

In return, we offer a wide range of benefits to support your physical, mental, and financial well-being:

• 25% Card Factory colleague discount in-store and online
• Financial wellbeing support, including financial education tools and salary advance
• Seasonal incentive schemes
• Retail management apprenticeship programmes with local providers, with access to a virtual internal network for learning together
• Discounted gym memberships and mobile phone contracts
• Discounts across hundreds of UK retailers
• Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing