Team Leader

The Fedcap Group; Preston; On-site; GBP 30,000 - 32,000; Full time

Job summary

A prominent nonprofit organization is seeking a dynamic Team Leader to oversee operations between Blackburn and Preston. This role involves leading a team to enhance performance, ensuring quality service delivery while meeting compliance standards. The ideal candidate will possess excellent leadership skills and a commitment to service excellence in a fast-paced environment.

Benefits

33 days’ holiday entitlement

Pension contribution up to 5%

Monthly benefits scheme worth up to £500

Free life assurance cover

Qualifications

• Proven track record of achieving performance and quality targets.
• Demonstrable ability to be proactive and driven.

Responsibilities

• Lead and motivate a team to achieve performance targets.
• Manage key stakeholder relationships and ensure compliance.

Skills

Leadership

Performance Management

Team Motivation

Problem Solving

Education

Experience in leadership roles

Knowledge of Employment Legislation

Job description

Join to apply for the Team Leader role at The Fedcap Group

3 days ago Be among the first 25 applicants

Join to apply for the Team Leader role at The Fedcap Group

Get AI-powered advice on this job and more exclusive features.

The Role

We are currently recruiting for a

Job Description

The Role

We are currently recruiting for a Team Leader to join our existing team.

Reporting to the Performance Manager the Team leader is responsible for leading and driving a team to achieve all performance and quality targets and ensure the delivery service meets the needs of the participating individuals. Inspiring others through your leadership skills and capability to enhance team and participant positive outcomes.

This position is to cover both Blackburn & Preston, therefore applicants should be prepared to split their time between the two offices. The salary for this position is £30,000-£32,000. . .

Key Responsibilities

• Lead, motivate, develop and performance manage the team to continuously improve and increase their capability and deliver against quality, compliance and performance targets both internally and with our external funders
• Ensure customer service standards are understood and observed by your team to ensure all participants are provided with the same high standard of service that maximises their chances of securing sustainable employment
• Undertake regular observations as well as caseload reviews with the team, prioritising those who are underperforming so that all individuals have the support and capability to deliver key performance indicators
• Manage day to day contact with key stakeholders at a local level, maintaining a positive working relationship to ensure we receive sufficient customer flows to deliver according to service level agreements
• Contribute to the development of the overall employer policy to ensure that sales are recognised and addressed as a part of those policies and longer-term targets are achievable
• Ensure the team maintain paperwork and participant records to ensure the customer journey is documented in accordance with our quality standards
• Managing the office when the Performance Manager is not present
  
  

Person Specification

Can you embrace our company values which are Kindness, Respect, Integrity, and Innovation?

Experience, Knowledge And Qualifications

• Proven track record of achieving objectives, performance, quality and compliance targets
• Demonstrable ability of being driven, proactive and passionate about providing an exceptional service delivery through your team.
• Proven transferable skills in team motivation and leadership
• Understanding of Employer’s needs, experience of training needs analysis and organisational needs analysis, translating these in to fit for purpose programmes and services
• Knowledge of Employment Legislation and Equality, Diversity, and Inclusion
• Knowledge and experience of the employability sector and local labour market
  
  

Key Competencies

• Integrity
• Leadership
• Results focused
• Problem solving
• Coaching & developing.
  
  

Your Benefits

Benefits

As well as receiving dedicated health and wellbeing support, including access to our 24/7 employee assistance programme for you and your family, we’ll provide you with very clear stages of accredited development and learning. Not only that, we offer a wide range of benefits including:

• Minimum 33 days’ holiday entitlement and a pension contribution up to 5%
• Monthly benefits scheme worth up to an additional £500
• Free life assurance cover, totalling four times your annual salary
• And much more
  
  

Equality, Diversity, and Inclusion

Fedcap Employment is committed to applying equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy in addition to our duty under the Equality Act 2010 to have due regard to the need to eliminate discrimination; to advance equality of opportunity.

Fedcap Employment is a Disability Confident Leader employer and as such, any candidate with a disability will not be excluded unless the candidate is unable to perform a duty intrinsic to the role, having considered reasonable adjustments. Reasonable adjustments to the recruitment process will be made to ensure that no applicant is disadvantaged because of their disability.

Disability Confident Employer

Fedcap is a recognised Disability Confident Leader with commitments to aim to recruit, retain and develop disabled people within the company. We encourage applications from people with disabilities and will offer to support with reasonable adjustments where required.

Veterans and Service Personnel

Fedcap is positive about employing veterans and service personnel spouses or family members as part of our commitment to upholding principles of the Armed Forces Covenant.

INDHP1

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Non-profit Organizations

Referrals increase your chances of interviewing at The Fedcap Group by 2x

Sign in to set job alerts for “Team Lead” roles.

Preston, England, United Kingdom 2 weeks ago

Customer Relationship Management Team Lead

Liverpool, England, United Kingdom 6 days ago

Blackburn, England, United Kingdom 3 days ago

Blackburn, England, United Kingdom 5 days ago

Lancashire, England, United Kingdom 2 months ago

Greater Manchester, England, United Kingdom 1 week ago

Lancashire, England, United Kingdom 4 days ago

Preston, England, United Kingdom 5 days ago

Preston, England, United Kingdom 23 hours ago

Great Harwood, England, United Kingdom 1 month ago

Blackpool, England, United Kingdom 2 days ago

Blackpool, England, United Kingdom 2 months ago

Preston, England, United Kingdom 4 days ago

Whitefield, England, United Kingdom 4 days ago

Team Leader required for 35 hours per week in Rochdale, Temp for 8 months, driver essential

Rochdale, England, United Kingdom 1 month ago

Team Leader required for 35 hours per week in Rochdale - Driver Essential

Rochdale, England, United Kingdom 1 month ago

Whittingham, England, United Kingdom 6 days ago

Preston, England, United Kingdom 1 week ago

Team Leader required for 35 hours per week in Wirral, driver essential

Merseyside, England, United Kingdom 1 month ago

Preston, England, United Kingdom 5 hours ago

Prescot, England, United Kingdom 5 days ago

Colne, England, United Kingdom 6 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.