Team Leader

Card Factory; Salford; On-site; GBP 26,000 - 32,000; Full time

Job summary

Card Factory is seeking a passionate Team Leader to join their thriving retail family. This role emphasizes exceptional customer service and operational excellence, requiring strong leadership skills to drive commercial success. The position promises growth opportunities and a chance to contribute to a customer-centric culture.

Benefits

25% colleague discount in-store and online

Financial Wellbeing Support

Seasonal incentive schemes

Opportunities to apply for Retail Apprenticeships

Access to training and development content

Employee Assistance Programme

Qualifications

• Passionate about celebrating customers' life moments.
• Demonstrates strong leadership skills.
• Commercially minded and comfortable reviewing performance data.

Responsibilities

• Support the Store Manager in achieving commercial goals.
• Lead the store team in the absence of the Store Manager.
• Ensure high standards and outstanding service.

Skills

Leadership

Customer Service

Engagement

Commercial Awareness

Job description

Manchester Media City Quayside Salford

Location: Quayside Mall Media City, United Kingdom

Role Responsibility

We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our successful Card Factory family to help fulfill this.

With a focus on customer experience and operational excellence, our Team Leaders play a key role in driving the success of our stores. As a Team Leader, you will support your Store Manager in achieving goals related to commercial growth and developing a team culture centered on exceptional customer service. You will lead the store team in the absence of the Store Manager, ensuring high standards and outstanding service every day.

The Ideal Candidate

• Passionate about celebrating our customers’ life moments.
• Customer-centric with a passion for delivering excellent service.
• Demonstrates strong leadership skills.
• Positive and forward-thinking approach.
• Comfortable reviewing store performance data.
• Commercially minded.
• Engaging and enthusiastic team player.

Package Description

About the Company

Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts, with over one thousand stores across the UK and Ireland. In 2020, we launched a 5-year strategic plan aiming to become a true omnichannel retailer, with significant investments in our colleagues and opportunities to grow in a fast-paced environment.

We offer a wide range of benefits to support your physical, mental, and financial well-being:

• 25% colleague discount in-store and online
• Financial Wellbeing Support including financial education tools and salary advances
• Seasonal incentive schemes
• Opportunities to apply for Retail Apprenticeships
• Access to training and development content
• Discounts across numerous UK retailers
• Employee Assistance Programme for mental, physical, and financial support

This is an exciting opportunity with genuine prospects for the right candidate. If this role aligns with your career aspirations, apply now.

We reserve the right to close this vacancy once sufficient suitable applications are received. Early applications are encouraged.