Team Leader

TWO SAINTS; Poole; On-site; GBP 27,000 - 31,000; Full time

Job summary

A leading social service organization is seeking a manager to oversee recovery workers in supporting individuals facing homelessness. The role involves team management, client support, and ensuring effective service delivery within a flexible work schedule, emphasizing communication and problem-solving skills critical for a supportive environment.

Qualifications

• Minimum one year of management experience.
• Passion for working with homeless individuals.
• Clear verbal and written English.

Responsibilities

• Support team through staff supervision and training.
• Manage staff scheduling and cover.
• Address complaints and safeguarding issues.

Skills

Communication

IT skills

Customer orientation

Interest in homelessness issues

Knowledge of best practices

Flexibility

Job description

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Full time, 37 hours a week. WorkingMonday-Friday between 7am and 8pm.

£27,136 progressing to £30,152

Are you looking for a challenging and rewarding role where you are able to empower people every day to develop their skills and achieve their potential? Do you enjoy working in an environment where every day is different to the next? Then this could be the role for you.

You will manage a team of recovery workers and night workers which deliver Housing First services to people who are homelessness and rough sleeping who have multiple and complex challenges. You will enjoy supporting others and helping them to progress and achieve their goals. Your positive attitude towards your work and your team will help to contribute to a great working environment. You will have a calm and personable manner and be resilient to potentially difficult situations. You will have excellent organisation skills and a passion for working with people who are homeless.

MAIN RESPONSIBILITIES

• You will support your team to achieve their potential through regular staff supervision, coaching, training and induction
• Hold a small caseload of clients when required
• Further support your team where needed with their workload
• Manage staff annual leave, plan rotas and organise cover for absences ensuring adequate cover at all times
• Work flexibly where needed, and be part of the rota
• You’ll empower your team to work flexibly when engaging with the hard-to-reach clients
• Ensure an effective and timely response to all complaints and safeguarding issues taking appropriate action
• You will be involved in the recruitment of staff for your team
• You will attend meetings and represent the service to key stakeholders
• Increase presence of service in the local area to help win tenders and maintain current contracts
• Liaise with accommodation providers to develop an excellent working relationship
• Facilitate and monitor client support
• Provide reports and data where needed
• Be part of the on-call service
• Attend supervision, appraisal, training and meetings as directed which may be outside your normal working pattern
• Work flexibly across all areas of operation where required and prior notice given
• Any other reasonable task as requested by a member of staff

KNOWLEDGE, SKILLS, EXPERIENCE & ESSENTIAL QUALIFICATIONS/TRAINING

A minimum one years’ Management experience is desirable however not necessarily in this sector, what you will have is a real passion for wanting to work with people who are homeless. You will receive support and training in understanding the key principles of Housing First but some prior research and understanding of the support model is desirable. Your values will match ours, you will be committed to helping others and enjoy the real job satisfaction that this brings.

• Clear verbal and written English and great communication skills
• Good understanding of IT and keyboard skills
• Passion for working in a client/customer facing role
• Have an interest and genuine concern for homelessness and related issues
• Knowledge of voluntary and statutory agencies would be an advantage
• Some experience of this sector would be an advantage
• Knowledge of best practice in supporting people with drug/alcohol and/or mental ill health issues, including realistic harm reduction approaches
• Flexible to meet the needs of the service.
• Important: Driving licence and access to your own car is essential for this role