Team Leader

Card Factory; Plymouth; On-site; GBP 20,000 - 30,000; Full time

Job summary

Card Factory is seeking a passionate Team Leader for its new Woolwell store in Plymouth. You will drive store success and lead your team in providing exceptional customer service. This role offers significant career prospects in a dynamic retail environment with comprehensive support for your well-being.

Benefits

25% colleague discount in-store and online

Financial Wellbeing Support

Seasonal incentive schemes

Opportunities for Retail Apprenticeships

Access to learning and development content

Discounts across hundreds of UK retailers

Employee Assistance Programme

Qualifications

• Passionate about celebrating life moments.
• Strong leadership skills and customer service orientation.
• Comfortable with performance data analysis.

Responsibilities

• Support Store Manager to achieve commercial goals.
• Lead the team in Store Manager's absence.
• Ensure high standards and exceptional customer service.

Skills

Customer-centric

Leadership

Commercial awareness

Team player

Positive attitude

Job description

Location: NEW store opening in July Woolwell, Plymouth

Contracted Hours Available: 8.5hrs, must be fully flexible including weekends

Role Responsibility

We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our successful Card Factory family and help fulfill this.

With a focus on customer experience and operational excellence, our Team Leaders play a key role in driving store success. As a Team Leader, you will support your Store Manager in achieving goals related to commercial growth and fostering a team culture centered on customer satisfaction. You will lead the store team in the absence of the Store Manager and ensure high standards and exceptional service daily.

The Ideal Candidate

• You will be passionate about celebrating our customers’ life moments.
• Customer-centric with a passion for excellent service.
• Demonstrate strong leadership skills.
• Positive, forward-thinking attitude.
• Comfortable reviewing store performance data.
• Commercially minded.
• Engaging and enthusiastic team player.

Package Description

About the Company

Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts with over 1,000 stores across the UK and Ireland. In 2020, we launched a 5-year business strategy aiming to become a true omni-channel retailer. We are investing significantly in our colleagues, creating opportunities to join a fast-paced environment and be part of our exciting journey.

We offer a range of benefits to support your physical, mental, and financial well-being:

• 25% colleague discount in-store and online
• Financial Wellbeing Support including educational tools and salary advances
• Seasonal incentive schemes
• Opportunities to apply for Retail Apprenticeships
• Access to learning and development content
• Discounts across hundreds of UK retailers
• Employee Assistance Programme for mental, physical, and financial support

This role offers genuine prospects for the right candidate. If you believe this role aligns with your career aspirations, please apply now.

We reserve the right to close this vacancy once sufficient suitable applications are received. Early application is recommended as applications are reviewed regularly.

Location: Woolwell Crescent, Plymouth, United Kingdom