Team Leader

Mountain Warehouse; Plymouth; On-site; GBP 1,000; Part time

Job summary

Mountain Warehouse is seeking a passionate Team Leader in Plymouth to inspire and guide the retail team towards operational excellence. The ideal candidate will possess strong leadership qualities, excellent communication skills, and a proven record in retail. This role involves motivating teams, enhancing customer experiences, and ensuring the store's success while being part of a vibrant and supportive work environment.

Benefits

Monthly Bonus Scheme

50% Colleague Discount

28 days annual leave

Employee Assistance Programme

Colleague Referral Incentive

Auto-enrolment Pension Scheme

Length of Service Awards

Qualifications

• Experienced in retail, especially in Team Leader roles.
• Proactive, results-driven with a track record of meeting goals.
• Strong communicator with experience in mentoring and leadership.

Responsibilities

• Foster a supportive team environment and drive continuous growth.
• Ensure operational excellence and uphold shop standards.
• Motivate the team to meet sales targets and provide exceptional customer service.

Skills

Leadership

Communication

Customer Service

Problem-solving

Team Development

Job description

Application Deadline: 30 July 2025

Department: UK Retail

Location: Plymouth Drakes (PLM)

Compensation: £13.27 / hour

Description

Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, Mountain Warehouse has the perfect opportunity for you!

We’re looking for a Team Leader to guide and inspire our retail team to exceed targets while creating a welcoming, vibrant shopping experience that leaves a lasting impression on every customer.

16 hour contract

Key Responsibilities

Leadership & Team Development:

• Foster a collaborative and supportive team environment, uniting colleagues around shared goals.
• Drive continuous growth by coaching, training, and mentoring your team.
• Keep your team informed and engaged through clear, open communication.
• Empower your team with up-to-date product knowledge to meet customer needs confidently.
  
  

Operational Excellence:

• Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point every day.
• Oversee daily store operations, including opening and closing duties, to ensure smooth workflows.
• Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike.
• Prioritise Health & Safety, safeguarding the wellbeing of your team and customers.
  
  

Sales & Performance:

• Motivate your team to meet and exceed sales targets and KPIs.
• Identify growth opportunities for team members and suggest strategies for their development.
  
  

Customer Experience:

• Set the standard for exceptional customer service and ensure it’s delivered consistently.
• Resolve customer concerns promptly and professionally, creating memorable shopping experiences.
• Represent the Mountain Warehouse brand with enthusiasm and professionalism.
• Build connections within the local community, enhancing the store’s personal and welcoming atmosphere.
  
  

We Would Love To Meet Someone Who Is

• Passionate about delivering outstanding customer service.
• A confident and reliable motivator, with a talent for inspiring others.
• Experienced in all areas of retail, from stock control to visual merchandising.
• A strong communicator who can engage at all levels and provide constructive feedback.
• Proactive and results-driven, with a track record of setting and achieving goals.
• Approachable, trustworthy, and a natural team player.
• Skilled at problem-solving within company guidelines and policies.
• Previous experience in a Team Leader role or higher is essential
  
  

What's in it for you?

• Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary
• 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
• 28 days annual leave, including Bank Holidays
• Access to Employee Assistance Programme, and a Colleague Hardship Scheme
• Generous Colleague Referral Incentive
• Auto-enrolment Pension scheme
• A stable, successful and supported environment
• Length of service awards
• 16 hour contract
  
  

You're not just working in a store; you're shaping an experience and creating a legacy. Embrace the adventure, for you are the driving force of positive change!