Team Leader

Greeneking; Newcastle upon Tyne; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Career progression

Brand discounts 33%

Mental health support (EAP)

Family-friendly policies

Menopause-friendly employer

Greene King Inns discounts

Refer a friend bonus up to £1,500

Wagestream wage access

Retail discounts

Job summary

Greene King is seeking a proactive Team Leader to guide a busy bar shift and deliver memorable customer experiences. You will deputise for management, coordinate the team during peak times, and ensure safety and cleanliness across the bar. Strong English communication and a can-do attitude are essential.

The role offers career progression across our well-known brands, generous staff discounts, and supportive benefits, including Wagestream access and family-friendly policies.

Qualifications

• Experience leading a hospitality or bar team on busy shifts.
• Strong communication and guest-relations skills.
• Ability to uphold safety, cleanliness and allergen controls.

Responsibilities

• Provide customers with a heartfelt and memorable experience.
• Deputise for the management team and resolve issues in their absence.
• Help organise and coordinate the team during busy shifts to keep things running smoothly.
• Ensure the bar is safe, legal and clean, addressing issues promptly.

Skills

Team leadership

Customer service

English communication

Safety compliance

Job description

As a Team Leader, you'll lead by example, making sure the team have everything they need so the shift runs like clockwork! You'll make sure the team maintain high standards and that our customers are kept happy.

As a Team Leader, you will...

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you'll bring...

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.

We're all about rewarding our team's hard work, that's why...

You receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands - as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands - so you enjoy your favourite food and drink at a discount.
• Free employee assistance program - mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels - so you can enjoy a weekend away without breaking the bank.
• Refer a friend - who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream - access your wage before payday for when life happens.
• Retail discounts - Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more...

CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG

We aim to embed inclusion into every decision we make - across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.