Team Leader

The Perfume Shop; Newcastle upon Tyne; On-site; Full time

Job summary

Join a leading retail brand as a Team Leader in Newcastle upon Tyne, where you'll motivate a diverse team, ensure exceptional customer service, and support daily operations. With a focus on talent development and a passion for perfume, this role offers regular hours, competitive pay, and various employee benefits. Be part of a supportive environment that values your contributions and encourages growth.

Benefits

30 days holiday (pro-rata)

20% discount on perfume

Christmas sales commission

Ongoing training and development

Pension, health, and wellbeing benefits

Qualifications

• Previous team leadership experience or sales advisor ready for the next step.

Responsibilities

• Support Store Manager with daily operations and motivate the team.
• Coach and mentor staff to ensure success and meet targets.
• Provide exceptional customer service and lead by example.

Skills

Coaching

Teamwork

Customer Service

Education

Team Leadership Experience

Job description

Here at The Perfume Shop, people are at the heart of everything we do. We are always on the lookout for individuals with Talent, a Passion for what we do, and a Spark to help achieve our vision.

The Role

Are you passionate about perfume and love people?

Do you want to be part of a supportive team and thrive in a fast-paced environment?

Every day, our Team Leaders work hard to ensure their team and customers feel valued, confident, and special.

As a Team Leader, you will support the Store Manager with the daily operations of the store. You will lead by example, motivating and supporting a diverse team to meet key targets that drive the store's success.

Contract Details

• Hours: 13.5 hours per week
• Type: Permanent
• Pay Rate: £14.00 per hour

What You Will Do

• Coach and mentor staff to ensure success
• Motivate the team to achieve and exceed targets, with incentives and prizes
• Assist with rosters, payroll, stock loss prevention, and store procedures
• Step in during the Store Manager's absence to keep operations smooth
• Open and close the store as a key holder
• Provide exceptional customer service and lead your team by example

What You Will Bring

We believe you bring Talent, Passion, and Spark. We will provide you with the skills and training to succeed in perfume retail.

It Helps If You

• Have a talent for building relationships, coaching, and mentoring
• Are passionate about teamwork and success
• Have a spark for learning about perfume
• Can be flexible with work patterns
• Have previous team leadership experience or are an experienced sales advisor ready for the next step

What You Will Get

• Regular hours with at least 4 weeks' notice of your rota
• Christmas sales commission based on store performance
• 30 days holiday (pro-rata)
• 20% discount on perfume and access to customer offers
• Additional discounts with partners like Superdrug and 3 mobile
• Prizes and incentives based on performance
• Ongoing training and development
• Access to Wagestream for financial wellbeing
• Pension, health, and wellbeing benefits

Our Commitment

We encourage internal progression and offer apprenticeship schemes at all levels.

Due to high application volumes, only successful candidates will be contacted. We encourage you to apply for roles of interest.

The Perfume Shop is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants regardless of race, religion, gender, sexual orientation, age, disability, or veteran status. Reasonable accommodations will be provided for individuals with disabilities.

Part of AS Watson Group, the world’s largest health and beauty retailer, operating over 16,500 stores across 12 brands in 28 markets, with over 130,000 employees. In 2023, AS Watson recorded revenue of US$23 billion, serving over 5.5 billion shoppers annually through offline and online platforms.