Team Leader

The Coffee House; Manchester; On-site; GBP 15,399 - 21,933; Full time

Job summary

The Coffee House in Didsbury is searching for a passionate Team Leader to help in managing daily operations and delivering excellent customer service. The role involves leading the team, preparing drinks and food, and maintaining store standards.

Applicants should be reliable, enjoy teamwork, and be enthusiastic about contributing to a positive work environment. This full-time position requires at least 30 hours per week, with an hourly rate of £13.55.

Qualifications

• Reliable individual who enjoys working within a team.

Responsibilities

• Lead by example and ensure excellent customer service.
• Handle customer queries and coach team on best practices.
• Prepare and serve coffee and food to standards.
• Operate till and manage cashing up procedures.
• Maintain cleanliness and adhere to safety standards.
• Monitor stock levels and support team during busy times.
• Communicate with team and management clearly.
• Resolve issues proactively and support colleagues.
• Motivate and develop the team through coaching.
• Step up as Store Manager when needed.
• Undertake opening and closing responsibilities.
• Promote a positive work culture.

Job description

Location: Didsbury

Hours: Full Time, minimum of 30 hours per week

Salary: £13.55 per hour

About The Role

We’re seeking an enthusiastic Team Leader who will support the Store Manager in ensuring smooth day-to-day operations and outstanding customer service, while helping our team grow and reach their full potential.

Key Responsibilities

• Lead by example, welcoming customers and ensuring a friendly, positive first impression.
• Handle customer queries, complaints, and feedback professionally, coaching the team on best practices.
• Prepare and serve coffee, drinks, and food to brand standards.
• Operate the till, handle payments accurately, and complete end-of-shift cashing up procedures.
• Maintain cleanliness and organisation throughout the store, following food safety, hygiene, and health & safety standards.
• Monitor stock levels, place daily orders, and support the team during busy periods for smooth service.
• Communicate clearly with the team and management, providing guidance and updates on daily operations.
• Take initiative to resolve issues, support colleagues, and fill operational gaps proactively.
• Motivate, engage, and develop the team through coaching, training, and performance support.
• Step up to the Store Manager role when needed, taking responsibility for overall store operations.
• Undertake lone‑working responsibilities, including opening and closing the store safely.
• Promote a professional, reliable, and positive work culture, setting expectations for behaviour and performance.

Requirements

We’re looking for someone who is reliable, passionate, and enjoys having fun as part of a team.