Team Leader

Marston Holdings; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading company as a Team Leader in London, overseeing Civil Enforcement Officers. The role involves coaching your team, managing daily operations, and ensuring public compliance. With excellent benefits, including holiday and maternity packages, this position offers the chance to contribute positively to community management.

Benefits

20 days’ holiday including bank holidays

Colleague benefits (retail discounts, health & wellbeing)

Enhanced Maternity & Paternity package

Pension Scheme

Qualifications

• Required supervisory experience in a similar field.
• Strong communication and customer service skills essential.
• Ability to work outdoors and manage a team effectively.

Responsibilities

• Lead a team of Civil Enforcement Officers and conduct daily briefings.
• Handle escalated queries and track KPIs.
• Perform enforcement duties like patrolling and ticket issuing.

Skills

Communication Skills

Self-motivated

Customer-focused

Ability to work shifts

Initiative

Education

Previous experience in a supervisory/management role

Tools

Microsoft Office

Job description

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This range is provided by Marston Holdings. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Civil Enforcement Team Leader

Here at NSL, part of Marston Holdings Ltd., we are not just the “parking people”; we are so much more than that. Our team of highly trained frontline colleagues and back-office support team members provide outsourced business services to the public and private sectors. These include comprehensive parking and street management solutions that contribute to creating a great place to work and live.

We are looking for a Team Leader to join our fantastic team!

Within this role you will lead a team of Civil Enforcement Officers, carry out daily briefings, deal with escalated queries from both your colleagues and members of the public, and tracking KPIs. On top of this responsibility, you will also be performing the valuable duties carried out by a Civil Enforcement Officer - patrolling public car parks and streets, advising members of the public and issuing tickets to incorrectly parked vehicles.

In this Team Leader role, you will be the eyes and ears of the local community while supporting your team to continue the essential work that is carried out by Civil Enforcement Officers within the community.

What’s in it for you?

• 20 days’ holidayincluding bank holidays
• Colleague benefits designed to suit you - from discounts on retail shopping, travel and socialising to health & wellbeing
• Enhanced Maternity & Paternity package (subject to eligibility criteria)
• Pension Scheme
  
  

What do you need to be a Team Leader?

• Previous experience in a supervisory/management role
• Excellent Communication Skills
• To be self-motivated and customer-focused
• A love of working outdoors
• Ability to work shifts
• Ability to work on own initiative
• Experience of working with Microsoft Office
  
  

New starters will be subject to clearance through the Disclosure and Barring Service. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.

We are an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we are committed to creating an inclusive environment for all employees.

INDLP

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Government Administration

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