Team Leader

Benugo Limited; London; On-site; Full time

Job summary

An established industry player is seeking a dynamic Team Leader to join their vibrant team in London. This exciting role involves leading a dedicated team to ensure exceptional customer service and high-quality products. You'll be responsible for motivating your team, managing daily operations, and maintaining the highest standards of health and safety. If you're passionate about delivering excellent service and thrive in a fast-paced environment, this could be the perfect opportunity for you to shine and grow in your career.

Qualifications

• Proven experience in a leadership role within a food and beverage environment.
• Strong understanding of health and safety regulations and customer service excellence.

Responsibilities

• Lead and motivate the team to deliver exceptional customer service.
• Ensure compliance with health and safety regulations and company policies.
• Assist in the daily operations and management of the shop.

Skills

Leadership

Customer Service

Health and Safety Compliance

Team Management

Education

High School Diploma

Hospitality Management Degree

Job description

The Team Leader will be working as part of an exciting team to deliver the food & beverage and operations.

Job Type: Full Time

Hourly Rate: £14.45ph

JOB SUMMARY

The purpose of this role is to provide effective leadership of the team and to deliver excellent customer service and high-quality products that will meet the standards required by our clients.

Responsibilities will include (but not be limited to) the following:

General

• Support Benugo's vision around People, Product, Customers, Environment, and Profitability.
• Continuously work towards improving sales and service, ensuring the customer experience is maintained at the highest standard from front and back of house.
• Lead and motivate the team through ongoing evaluations, listening, and training.
• Assist the Manager in the day-to-day running of the shop and act as deputy in their absence.
• Organize the team on each shift and allocate duties as necessary.
• Liaise with FOH and BOH teams to ensure product excellence, availability, correct ordering, and stock control.
• Maintain high levels of food safety and health standards at all times.
• Work within Benugo policies and procedures.
• Assist with staff allocation to optimize the rota.
• Ensure product availability meets requirements.
• Use measuring tools to control stock, availability, and wastage.
• Understand variable costs, sales drivers, and shop P&L.
• Assist the site manager with weekly closing procedures.

Customer Service

• Provide an excellent level of service to all customers and clients.
• Handle complaints or issues from the public or clients effectively.
• Monitor customer comments and look for improvements.
• Investigate complaints/comments and take corrective action where necessary.
• Maintain a presence on site during peak times to identify or resolve issues.
• Ensure speedy, friendly, and efficient service.

Health & Safety (including Food Safety) / Security

• Complete all health & safety procedures and report hazards immediately.
• Comply with all food safety and health & safety regulations and company policies.
• Enforce cleanliness and sanitary practices.
• Identify security issues and implement solutions as needed.

Communication

• Maintain professional communication with colleagues and peers.
• Report to senior managers to ensure compliance.
• Stay updated on company products, services, and procedures.
• Coordinate all relevant communications.
• Participate in strategic projects or initiatives as required.

Other

• Maintain punctuality, attendance, and personal presentation standards.
• Attend training and meetings as required.
• Represent the company professionally.
• Pursue personal development and strive for excellence.
• Participate in performance reviews.
• Adhere to all policies and safety regulations.
• Promote a safe environment for all.
• Perform any other reasonable tasks as assigned.