Team Leader

Videalert; London; On-site; GBP 35,000 - 45,000; Full time

Job summary

Videalert, a leading provider of civil enforcement solutions, is seeking a Team Leader to manage Civil Enforcement Officers in London. This role involves supervising daily operations, ensuring compliance with local laws, and maintaining high service standards. Join the team to contribute to a safer community and enjoy benefits such as generous holiday and a pension scheme.

Benefits

20 days’ holiday including bank holidays

Colleague benefits including discounts

Enhanced Maternity & Paternity package

Pension Scheme

Qualifications

• Experience leading a team.
• Strong interpersonal skills.
• Ability to work shifts.

Responsibilities

• Lead a team of Civil Enforcement Officers.
• Carry out daily briefings and manage escalated issues.
• Patrol car parks, issue tickets, and advise the public.

Skills

Communication

Customer-Focused

Self-Motivated

Education

Previous experience in a supervisory/management role

Tools

Microsoft Office

Job description

Videalert Waltham Forest, England, United Kingdom

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Civil Enforcement Team Leader

Here at NSL, part of Marston Holdings Ltd., we are not just the “parking people”; we are so much more than that. Our team of highly trained frontline colleagues and back-office support team members provide outsourced business services to the public and private sectors. These include comprehensive parking and street management solutions that contribute to creating a great place to work and live.

Civil Enforcement Team Leader

Here at NSL, part of Marston Holdings Ltd., we are not just the “parking people”; we are so much more than that. Our team of highly trained frontline colleagues and back-office support team members provide outsourced business services to the public and private sectors. These include comprehensive parking and street management solutions that contribute to creating a great place to work and live.

We are looking for a Team Leader to join our fantastic team!

Within this role you will lead a team of Civil Enforcement Officers, carry out daily briefings, deal with escalated queries from both your colleagues and members of the public, and tracking KPIs. On top of this responsibility, you will also be performing the valuable duties carried out by a Civil Enforcement Officer - patrolling public car parks and streets, advising members of the public and issuing tickets to incorrectly parked vehicles.

In this Team Leader role, you will be the eyes and ears of the local community while supporting your team to continue the essential work that is carried out by Civil Enforcement Officers within the community.

What’s in it for you?

• 20 days’ holidayincluding bank holidays
• Colleague benefits designed to suit you - from discounts on retail shopping, travel and socialising to health & wellbeing
• Enhanced Maternity & Paternity package (subject to eligibility criteria)
• Pension Scheme
  
  

What do you need to be a Team Leader?

• Previous experience in a supervisory/management role
• Excellent Communication Skills
• To be self-motivated and customer-focused
• A love of working outdoors
• Ability to work shifts
• Ability to work on own initiative
• Experience of working with Microsoft Office
  
  

New starters will be subject to clearance through the Disclosure and Barring Service. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.

We are an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we are committed to creating an inclusive environment for all employees.

INDLP

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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