Team Leader

Chopstix Group; Leeds; Presencial; GBP 18.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

50% Employee Discount

Free Meals on Shift

Company Pension Plan

Health Plans

Descripción de la vacante

Chopstix Group in Leeds is seeking a Team Leader to lead from the front, act as a key holder and run shifts with the management team. You will coach and inspire your team, drive performance, and help ensure every customer leaves with a flavour-packed experience.

Flexibility for evenings and late-night trading is required. You will work across all areas of the store to support your team, deliver great food and service, and keep shifts running smoothly while maintaining high standards and a

Formación

• Experience in hospitality, retail, leisure, or customer-focused environment.
• Strong communication and team coaching abilities.
• Flexible for evenings, weekends, and late-night trading where required.

Responsabilidades

• Lead from the front and coaches team across all store areas.
• Run shifts as a key holder, ensuring smooth day-to-day operation.
• Drive performance and deliver great food and customer experiences.
• Handle customer feedback and maintain high service standards.

Conocimientos

Team leadership

Customer service

Communication

Flexibility

Herramientas

POS system

Descripción del empleo

We're looking for a Team Leader who leads from the front, thrives in a fast-paced environment, and takes pride in delivering great food and outstanding customer experiences. As a key holder, you'll run shifts, support the smooth day-to-day operation of the store, and work closely with the management team to drive performance. You'll coach and inspire your team, create a culture of teamwork, and help ensure every customer leaves with a flavour-packed experience. You'll lead from the front, working across all areas of the store to support your team, deliver great food and service, and keep every shift running smoothly.,

• Bring energy, positivity, and fun to every shift?
• Stay calm, focused, and solutions-driven when things get busy?
• Build trust with your team and set the standard through your own actions?
• Spot opportunities to improve service, standards, and the customer experience?
• Handle customer feedback confidently and turn challenges into positive outcomes?
• Balance competing priorities while maintaining attention to detail?
• Be flexible with your availability, including evenings, weekends, and late-night trading where required?
• Up for late nights? We may trade until 4am on select nights - flexibility is key!
  Experience in a hospitality, retail, leisure, or customer-focused environment.
• Confidence leading or supporting a team in a fast-paced setting.
• The ability to take ownership of shifts and make decisions when needed.
• A passion for delivering great customer service and memorable experiences.
• A hands-on approach, with the flexibility to work across all areas of the store.
• Strong communication skills and the ability to motivate those around you.
• A positive attitude, high standards, and a desire to grow with the business., Competencies Acting with Integrity Championing Customer Needs Communicating Effectively Teamwork
  Join QSRP: where the good growth happens

is part of QSRP (Quick Service Restaurant Platform), a company dedicated to delivering mouthwatering food experiences to our 100 million customers annually through our 1,200+ restaurants and 7,000 employees throughout 9 key countries. Our product offering proudly represents a culturally diverse selection of Burgers through our US-style Burger King and Belgian-rooted Quick restaurants, French style O'Tacos, Vibrant burger brand G La Dalle, Dunkin: the world leader in coffee and donuts, Chopstix: one of the most recognized Asian QSR brands in the UK,., Chopstix is not just a restaurant; we're a movement! Offering Bold, Chinese Flavours! We're on the lookout for individuals who embody inspiration. Join us in consistently delivering an unrivalled dining experience. At Chopstix, we put our whole heart into everything we do, fostering a work/life balance that fits our people perfectly. Let's stir-fry success together! At Chopstix we are guided by our core values that are rooted in our DNA:

PERKS THAT PACK A PUNCH!

We care about diversity, equity and inclusion and make everyone feel equally welcomed

• We Take Pride, putting our whole heart into every task, ensuring that our dedication and passion are reflected in our work.
• We are All In Together, supporting each other to win as a team. Our collaborative environment values every team member's contribution, making success a collective achievement.
• Being Quick To Shift is essential; our fast-paced industry demands adaptability, and we need people who can meet new challenges head-on with agility and resourcefulness.
• We Lead The Way by always being the first to try new things and shake things up. Innovation is at our core, and we thrive on taking risks and pushing boundaries., Why join us on your journey?
• Contribute to our mission of becoming the market leader in QSR sector
• Plenty of career growth opportunities across all our international head quarters
• Become part of a company where learning and development is in the heart of the culture
• Loads of fun initiatives with your colleagues, many of them focused on giving back to the community
• We believe in a flexible and hybrid work model, but we also offer a modern and cool office environment for you to thrive in
• Enivironmental sustainability is in the center of the way we operate
• 50% Employee Discount
• £13.21ph
• Online Discounts in High Street Stores
• Opt in Health Plans
• Company Pension Plan
• Pick n Mix Diploma Program
• Cycle to Work Scheme
• Free Mortgage Advice
• Wellbeing Support (Confidential Advice Line)
• Access to Wages in Advance
• Career Development via our Career Pathway
• Incentive Schemes
• Free Meals on Shift