Team Leader

Maximus; Leeds; On-site; GBP 30,000 - 45,000; Full time

Job summary

Maximus, une organisation mondiale spécialisée dans les services de santé et d'emploi, recherche un Team Leader à Leeds. Le candidat assurera la livraison des objectifs contractuels, tout en maintenant des niveaux de service client élevés et en soutenant l'équipe par le coaching et le développement des compétences.

Qualifications

• Minimum de 5 GCSEs (ou équivalent) dont Anglais et Mathématiques.
• Expérience avérée dans la gestion et la supervision d'une équipe.
• Certificat en Conseil et Orientation au niveau 3 ou volonté d'obtenir.

Responsibilities

• Livrer les objectifs de contrat via les résultats d'emploi.
• Assurer un service client de haut niveau.
• Coacher les membres de l'équipe pour atteindre des résultats élevés.

Skills

Communication

Coaching

Customer Focus

Attention to Detail

Resilience

Education

5 GCSEs at C or above, including English and Maths

Advice and Guidance qualification at Level 3

Job description

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General information

Job Posting: Team Leader

Date: Thursday, July 11, 2024

Location: Leeds, United Kingdom

Working time: Full-time

Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK, we employ around 5,000 people to deliver impactful services, including assessments, health services, employability programmes, and support.

• Successfully deliver existing contract targets via job starts and outcomes.
• Maintain high customer service levels in line with contractual standards.
• Support the business manager as the first point of contact for delivery staff.
• Assist the management team in meeting operational and financial targets.
• Coordinate administrative activities as needed.
• Ensure service quality through regular quality checks.
• Conduct observations to support, coach, and identify team development needs.
• Understand and deliver to the customer service standards required by the commissioners.
• Manage financial support for participants and ensure sound business decisions in administration.
• Serve as the first point of contact for delivery team questions or queries.
• Collaborate across units to share best practices.
• Coordinate signposting support services for the team and participants.
• Handle customer queries or complaints.
• Conduct weekly caseload conferences to monitor and support team KPIs.
• Coach team members to achieve high outcomes and excellence.
• Promote company values through conduct with internal and external teams.
• Maintain support levels during team members' leave or absence.
• Validate data entry and uphold quality standards.
• Hold regular team meetings and coaching sessions.
• Support external stakeholder relationships.
• Work regionally to ensure management support where needed.
• Manage caseloads and participant re-engagement.

Qualifications & Experience

• Minimum of 5 GCSEs (or equivalent) at C or above, including English and Maths.
• Proven track record in delivering KPIs and customer service standards.
• Experience managing or supervising a team.
• Advice and Guidance qualification at Level 3 or willingness to obtain.
• Experience in the Welfare to Work sector or transferable skills.

Individual Competencies

• Strong communication skills.
• Ability to manage multiple priorities.
• Coaching and team development skills.
• Customer focus.
• Process orientation.
• Commitment to professional development.
• Ability to work independently and as part of a team.
• Attention to detail and accuracy.
• Resilience and solution-focused approach.
• Facilitation skills.

Key Business Priorities

Internal

• Employment Advisors
• Trainers
• Regional Accounts Team
• Business Managers
• Area Manager
• Regional Contract Director
• Wider company contacts

External

• Seetec Quality Team
• Job Centre Plus
• Delivery partners