Team Leader

Lekrao; Lancaster; Hybrid; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Pension

Paid leave

Discounts

Refer a Friend

Training

Employee assistance

Wellbeing

Health benefits

Career progression

Job summary

Lekrao is seeking a Remote Team Leader to oversee a team of Customer Service Advisors. The role is hybrid in the UK, offering £32,000 per annum with full-time hours and two weeks of fully paid training. You will monitor KPIs, coach staff, and drive performance while supporting day-to-day operations.

Training is provided to ensure system and process familiarity. The successful candidate will have strong communication and organisational skills, enjoy developing people, and be comfortable working

Qualifications

• Experience leading a team of frontline staff.
• Strong coaching and development skills.
• Proven ability to meet targets and maintain service standards.

Responsibilities

• Lead and support a team of Customer Service Advisors on inbound calls.
• Monitor KPIs and service standards, providing ongoing feedback.
• Manage team schedules, rotas and attendance to ensure coverage.

Skills

Team leadership

Coaching

Customer service

Performance management

Communication

Job description

Remote Team Leader

Lekrao | £32,000 per annum | Hybrid Role, UK

Working hours: Monday to Friday, 9:00am-5:00pm

Contract: Full-time

Training: Two weeks, fully paid

About Lekrao

At Lekrao, we specialise in commercial property, helping businesses and property owners navigate the commercial property market with confidence. We understand that every property represents an opportunity, whether it's finding the right space, maximising value or supporting long-term business growth. Through our industry knowledge and commitment to building strong relationships, we aim to deliver practical property solutions that help businesses thrive.

The Role

We are looking for a motivated and organised Team Leader to oversee a team of Customer Service Advisors handling inbound calls. You will be responsible for supporting your team, maintaining performance standards and ensuring day-to-day operations run smoothly.

Working closely with the Operations Managers, you will monitor KPIs, provide coaching and feedback, manage team schedules and help implement changes that improve performance and service delivery. This role would suit someone who enjoys developing people, takes pride in keeping things organised and can build a positive, high-performing team.

Two weeks of fully paid training will be provided to help you become familiar with our systems and processes.

Key Responsibilities

• Manage, motivate and support a team of inbound Customer Service Advisors.
• Monitor individual and team performance against KPIs, targets and service standards.
• Hold regular one-to-one meetings and coaching sessions to support development and improve performance.
• Prepare and manage team schedules, rotas and working patterns.
• Review and amend timesheets, ensuring records are accurate and up to date.
• Monitor attendance and schedule adherence, addressing issues where necessary.
• Attend meetings with Operations Managers to review performance and discuss operational updates.
• Communicate and implement new processes, procedures and changes across the team.
• Identify training needs and prepare or update training materials when required.
• Maintain appropriate records of coaching, performance discussions and agreed actions.
• Identify opportunities to improve team performance, efficiency and customer service.

What We're Looking For

We're looking for someone who is approachable, proactive and passionate about helping people succeed. You should be comfortable working with performance targets, coaching team members and managing day-to-day administrative responsibilities. Strong communication, organisation and problem-solving skills are important, along with the ability to work independently in a remote environment.

Our Benefits

What We Offer

• Competitive salary of £32,000 per annum
• Workplace pension scheme
• Paid annual leave
• Perks at Work discounts and savings
• Refer a Friend scheme
• Two weeks of fully paid training
• Employee Assistance Programme
• Employee wellbeing support
• Health and lifestyle benefits
• Career development and progression opportunities