Team Leader

Card Factory; Kendal; On-site; GBP 25,000 - 30,000; Full time

Job summary

Card Factory, un leader britannique en vente au détail de cartes de vœux et de cadeaux, recherche un Team Leader pour rejoindre son équipe dynamique. Ce rôle clé implique le soutien au Store Manager et la conduite d'initiatives orientées vers le client. Rejoignez un environnement axé sur la croissance commerciale et l'excellence opérationnelle.

Benefits

25% de réduction pour les collègues en magasin et en ligne

Soutien au bien-être financier

Programmes d'encouragement saisonniers

Apprentissages en gestion de détail

Accès à un programme d'assistance aux employés

Qualifications

• Passionné par la satisfaction des clients.
• Compétences en leadership et en analyse de performance.
• Joueur d'équipe engageant et enthousiaste.

Responsibilities

• Soutenir le Store Manager dans la réalisation des objectifs commerciaux.
• Diriger l'équipe du magasin en l'absence du Store Manager.
• Assurer des standards élevés et un service exceptionnel chaque jour.

Skills

Leadership

Service client

Esprit d'équipe

Esprit positif

Esprit commercial

Job description

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We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our successful Card Factory family to help fulfill this.

With a focus on customer experience and operational excellence, our Team Leaders play a key role in driving store success. As a Team Leader, you will support your Store Manager in achieving goals related to commercial growth and developing a team culture centered on customer satisfaction. You will lead store teams in the absence of the Store Manager, ensuring high standards and exceptional service daily.

The Ideal Candidate

• Passionate about celebrating our customers’ life moments.
• Customer-centric with a passion for excellent service.
• Demonstrates strong leadership skills.
• Positive and forward-thinking.
• Comfortable reviewing store performance data.
• Commercially minded.
• Engaging and enthusiastic team player.

Package Description

About the Company

Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts, with over 1,000 stores across the UK and Ireland. In 2020, we launched a 5-year strategic plan aiming to become a true omni-channel retailer, investing significantly in our colleagues and creating opportunities in a fast-paced environment.

We offer a wide range of benefits to support your physical, mental, and financial well-being, including:

• 25% colleague discount in-store and online
• Financial wellbeing support, education tools, and salary advances
• Seasonal incentive schemes
• Retail management apprenticeships with local providers and access to a virtual learning network
• Discounts across hundreds of UK retailers
• Employee Assistance Programme for mental, physical, and financial support