Team Leader

NHS Highland; Inverness; On-site; GBP 55,000 - 65,000; Full time

Job summary

NHS Highland is seeking a proactive, hands-on operational leader to join the management team within the Highland Hub. You will provide leadership and line management for a team of Hub Controllers providing a 24/7 call centre service and will be expected to be operationally proficient in the Hub Controller role.

The Highland Hub provides the single point of contact for Key Stakeholders and Integrated Services including NHS Highland: Out of Hours Services, Telecare and Staffbank, NHS24 and other

Qualifications

• Experience leading a 24/7 call centre.
• Ability to manage a team of Hub Controllers.
• Experience with rotating shift patterns and on-call requirements.

Responsibilities

• Provide leadership and line management for a team of Hub Controllers.
• Oversee a 24/7 call centre service ensuring timely access to right care.
• Collaborate with NHS Highland services including Out of Hours, Telecare and Staffbank.

Skills

Leadership

Line management

Call centre operations

Operational leadership

Job description

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

We are looking for a proactive, hands-on operational leader to join the management team within the Highland Hub. This is an important role, which contributes to patients being able to access the right care at the right time.

You will provide leadership and line management for a team of Hub Controllers providing a 24/7 call centre service and will be expected to be operationally proficient in the Hub Controller role.

The Highland Hub provides the single point of contact for Key Stakeholders and Integrated Services including NHS Highland: Out of Hours Services, Telecare and Staffbank, NHS24 and other health care professionals.

The department operates 24 hours a day, 7 days a week, 365 days a year. You will work a rotating shift pattern covering a range of shifts including nights, weekends and public holidays.

Informal enquiries regarding the post can be made to: Linda O'Reilly at [e-mail]

NHS Highland is geographically the largest of the 14 regional boards of NHS Scotland, covering an area of 12,500 square miles, across Highland and Argyll & Bute.

We employ over 10,700 people, making us one of the biggest employers in the area. As an organisation, we make a very significant contribution to the local economy.

Our staff are also important members of our communities. Our greatest asset is our workforce, and the way we go about our work comes from the values and behaviours we demonstrate on a daily basis. As a board we strive to ensure the environment is conducive to nurturing a positive culture, supported and delivered through .