Store Manager

Costa Limited; North East; Hybrid; GBP 30,000 - 36,000; Full time

Benefits offered by this job

40-hour week

28 days holiday

Training and development

50% discount on drinks on shift

Food & drinks discount

Company pension

Costa Foundation fundraising

Job summary

Costa Coffee is seeking a Store Manager in the UK to lead the store in Seaham and drive growth in customer experiences. You will own the store, stock, standards, team, labour, customers and coffee, delivering memorable moments.

We value passion for coffee, teamwork, and leadership. The role includes a 40-hour week, strong benefits, and opportunities to develop within a growing franchise network.

Qualifications

• Experience in leading a store team and inspiring them to strive for excellence.
• Commercial mind with the ability to think ahead and maximise every sales opportunity.
• A brand ambassador who ensures attention to brand standards.
• Ambitious character who wants to be part of our growth journey.
• Ability to thrive under pressure and execute at pace.
• Experience of managing, coaching and developing team members.

Responsibilities

• Create the store environment that invites customers to enjoy our coffee.
• Drum up fresh ideas to meet evolving customer wants and needs.
• Own controllable costs through stock, labour, training, and rewards.
• Inspire your team to deliver outstanding service to guests.
• Train and develop your team to reach their full potential.
• Engage with the local community and host events.

Skills

Store leadership

Commercial mindset

Brand ambassador

Ambitious attitude

Stress management

Team development

Job description

• Costa Coffee, Byron Place Shopping Centre, Seaham, County Durham, SR79HU, UK

Here at Cuppacoff we are a diverse organisation and operate a broad range of hospitality franchises across the UK. We aspire to be the best of the best and reflect this in our teams across the country.

One of our franchises is Costa Coffee, we want to join them in their mission to inspire the world to love great coffee. We’re all about embracing passion, energy and teamwork to serve memorable moments for every one of our customers. And you’ll be leading from the front, taking your store to new heights with your experience, resourcefulness and wonderful team. It’s going to be a thrilling ride.

A bit about the role

Everything – and we mean everything – is yours. The store, stock, standards, team, labour, customers and coffee, coffee, coffee. It’s all yours to own and grow. So go ahead and make it your own.

• Creating the perfect space for customers to kick back with our coffee in our Gorgie Store
• Drumming up fresh ideas that meet customers’ ever-changing wants and needs
• Taking ownership of all controllable costs through effective management of stock, labour, training, and reward and recognition
• Inspiring your team to deliver oustanding service to our guests
• Training and developing your team to reach their full potential
• Engaging with your local community, transforming your store into a hive for local events.

A passion for coffee and people is just start of what we’re looking for. What else makes a great Store Manager?

• Experience in leading a store team and inspiring them to strive for excellence.
• A commercial mind with the ability to think ahead and see the bigger picture, maximizing every sales opportunity
• A brand ambassador who ensures attention to brand standards
• An ambitious character who wants to be part of our growth journey
• Ability to thrive under pressure and execute at pace
• Experience of managing, coaching and developing team members – they could be our future leaders.

We’re really proud of the work our team members deliver, and we want you to feel valued and rewarded with great perks and benefits:

• Up to £33,000 per annum dependant on experience
• 40 hour week contract
• 28 days holiday (inclusive of Bank Holidays)
• Bespoke training and development to suit your career aspirations
• Whilst on Shift 50% discount on handmade drinks plus 50% on food and bottled drinks
• Costa Employee Discount Card – 25% off food & drinks in any Costa store when you’re not working
• Company pension
• Opportunity to impact your local community by getting involved

And if this isn’t enough, you’ll also enjoy some fundraising for our Costa Foundation, helping children in coffee-growing communities gain access to safe and quality education.

At the heart of Costa Coffee are our values. We believe in Passion, Warmth, Trust and Courage. We’re the No. 1 coffee brand in the UK for the 14th year in a row. Here, you’ll be part of a genuine, passionate and warm team that shares a love for coffee and a desire to deliver great experiences to our customers, communities and people.

At Costa Coffee, we celebrate inclusion and equality and believe everyone should bring their true self to work. We advocate collaboration and transparency. And embrace differences in all that we do.

For any reasonable adjustments and general queries please contact [e-mail]

*This role is for a store owned by one of our franchise partners, their hiring process, salary and benefits may vary from those within a wholly owned Costa store advert.

Location

Costa Coffee
Byron Place Shopping Centre
Seaham
County Durham
SR79HU
UK

Reimagining coffee experiences to make a difference

We’ve been changing the coffee game since day one. Founded by two pioneering brothers back in 1971, that innovative spirit (and love for great coffee) lives on in our cups, communities and Costaristas all over the world. And there’s never been a better time to join us.

“ Finding a company whose culture and values align to yours, and where your strengths are needed and appreciated, is probably the best tip for moving forward in your career.”

• Costa Coffee, Byron Place Shopping Centre, Seaham, County Durham, SR79HU, UK