Team Leader

Gordon Ramsay Restaurants; Greater London; On-site; GBP 16,531 - 22,041; Part time

Benefits offered by this job

Meals on duty

50% food & drink discount

World-class training

Job summary

Gordon Ramsay Restaurants is seeking a dynamic Front-of-House Lead to oversee service, staff training, and guest satisfaction in a fast‑paced, high‑standard environment.

This part-time role offers comprehensive global training, meals on duty, and a generous 50% food and drink discount across UK sites, with opportunities to grow within a world‑class restaurant group.

Qualifications

• Experience required for front-of-house leadership roles.
• Advanced English language proficiency.

Responsibilities

• Staff Training & Development: Lead training sessions for front-of-house staff on menus and service standards.
• Operational Excellence: Design seating plans and coordinate with kitchen and management to optimize service flow.
• Service Standards & Quality Assurance: Maintain high standards of service across all front-of-house operations.
• Team Leadership & Environment: Foster a positive, collaborative team atmosphere on each shift.
• End-of-Day Procedures: Oversee closing duties and prepare for the next service.

Job description

Play a pivotal role in ensuring the seamless operation of a dynamic restaurant, dedicated to delivering exceptional guest experiences and fostering a supportive, high‑performing team environment. Your contributions will be crucial to maintaining a reputation for world‑class service.

Key Responsibilities

• Staff Training & Development: Lead comprehensive training sessions for front‑of‑house staff, covering diverse food and beverage menus, and ensuring rigorous adherence to service protocols and standards. Provide ongoing coaching to cultivate an extraordinary and skilled team.
• Operational Excellence: Design and execute efficient seating plans, adapting them in real-time to optimize service flow and maximize guest satisfaction. Maintain seamless communication with the kitchen team and senior management throughout all service periods. Meticulously oversee and manage customer preferences and requirements, including special occasions, dietary restrictions, and unique requests, ensuring they are accurately communicated and flawlessly met.
• Service Standards & Quality Assurance: Champion and promote the highest standards of service excellence across all front‑of‑house operations. Your leadership will ensure all team members consistently deliver outstanding customer care, from guest arrival to departure.
• Team Leadership & Environment: Actively contribute to and cultivate a positive, collaborative, and highly productive team atmosphere during every shift, inspiring passion and dedication within the team.
• End‑of‑Day Procedures: Efficiently manage and oversee all closing duties, ensuring the restaurant is impeccably prepared for the next service and maintaining operational continuity.

What You'll Receive

• Competitive pay
• World‑class training & development opportunities
• Extensive career progression globally within a multi‑site and multi‑brand best‑in‑class global restaurant group
• The chance to work with and learn from an extraordinary team in a diverse and energising restaurant
• Meals on duty
• A fantastic 50% discount on food and drink in select UK restaurants

Experience: Required

Languages: English – Advanced

Employment: Part‑time

Benefits: Bonus, overtime, tips

Starting time: Immediate start!

About Gordon Ramsay Restaurants

Gordon Ramsay Restaurants is the restaurant business of acclaimed chef, restaurateur and TV personality – Gordon Ramsay. The group has 39 restaurants in the UK and a further 34 internationally including USA, Dubai, France & Singapore.