Team Leader

Card Factory; Gloucester; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading retailer in greeting cards and gifts is seeking a Team Leader in Gloucester to enhance customer experience and drive the store’s success. This role involves supporting the Store Manager, leading the team, and maintaining high service standards. Join a dynamic environment with significant investment in colleagues and offerings.

Benefits

25% colleague discount in-store and online

Financial wellbeing support

Seasonal incentive schemes

Opportunities for retail apprenticeships

Access to learning and development resources

Discounts across hundreds of UK retailers

Employee Assistance Programme

Qualifications

• Demonstrates strong leadership skills.
• Customer-centric with a passion for delivering excellent service.
• Engaging and enthusiastic team player.

Responsibilities

• Support the Store Manager in achieving goals related to commercial growth.
• Lead the store team in the absence of the Store Manager.
• Ensure great standards and exceptional service every day.

Skills

Leadership

Customer Service

Team Player

Commercial Minded

Job description

We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our successful Card Factory family to help fulfill this.

With a focus on customer experience and operational excellence, our Team Leaders play a key role in driving the success of our stores. As a Team Leader, you will support your Store Manager in achieving goals related to commercial growth and developing a team culture centered on putting the customer first. You will lead the store team in the absence of the Store Manager and ensure great standards and exceptional service every day.

The Ideal Candidate

• Passionate about celebrating our customers’ life moments.
• Customer-centric with a passion for delivering excellent service.
• Demonstrates strong leadership skills.
• Positive and forward-thinking.
• Comfortable reviewing store performance data.
• Commercially minded.
• Engaging and enthusiastic team player.

Package and Company Information

Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts, with over 1,000 stores across the UK and Ireland. In 2020, we launched a 5-year strategic plan aiming to become a true omnichannel retailer, investing significantly in our colleagues and creating opportunities in a fast-paced environment.

We offer a wide range of benefits to support your physical, mental, and financial well-being, including:

• 25% colleague discount in-store and online
• Financial wellbeing support, including financial education tools and salary advances
• Seasonal incentive schemes
• Opportunities for retail apprenticeships
• Access to learning and development resources
• Discounts across hundreds of UK retailers
• Employee Assistance Programme for mental, physical, and financial support

If this role aligns with your career aspirations, click 'apply now'. We reserve the right to close the vacancy early once sufficient applications are received. Apply early to avoid disappointment.