Team Leader

Card Factory; East Kilbride; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading retailer, Card Factory, seeks a Team Leader in East Kilbride to drive store success and enhance customer experience. The ideal candidate is passionate about customer service, demonstrates strong leadership, and thrives in a team-oriented environment. Generous benefits, including discounts and professional development opportunities, are offered.

Benefits

25% colleague discount in-store and online

Financial wellbeing support

Seasonal incentive schemes

Opportunities for Retail Apprenticeships

Access to learning and development resources

Discounts across hundreds of UK retailers

Employee Assistance Programme

Qualifications

• Strong leadership skills.
• Customer-centric approach.
• Ability to review store performance data.

Responsibilities

• Support Store Manager in achieving commercial goals.
• Lead store teams in the absence of the Store Manager.
• Ensure high standards of customer service.

Skills

Leadership

Customer Service

Commercial Awareness

Engagement

Job description

We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our successful Card Factory family to help fulfill this.

With a focus on customer experience and operational excellence, our Team Leaders play a key role in driving store success. As a Team Leader, you will support your Store Manager in achieving goals related to commercial growth and developing a team culture centered around excellent customer service. You will lead store teams in the absence of the Store Manager and ensure high standards and exceptional service daily.

The Ideal Candidate

• Passionate about celebrating our customers’ life moments.
• Customer-centric with a passion for delivering excellent service.
• Demonstrates strong leadership skills.
• Positive and forward-thinking.
• Comfortable reviewing store performance data.
• Commercially minded.
• Engaging and enthusiastic team player.

Package & Benefits

About the Company

Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts, with over 1,000 stores across the UK and Ireland. In 2020, we launched a 5-year strategy aiming to become a true omnichannel retailer, investing significantly in our colleagues and creating opportunities in a fast-paced environment.

We offer a wide range of benefits to support your physical, mental, and financial well-being, including:

• 25% colleague discount in-store and online
• Financial wellbeing support, including education tools and salary advances
• Seasonal incentive schemes
• Opportunities for Retail Apprenticeships
• Access to learning and development resources
• Discounts across hundreds of UK retailers
• Employee Assistance Programme for mental, physical, and financial support

This role offers genuine prospects for the right candidate. If you are interested, please click apply now.

We reserve the right to close this vacancy early once sufficient applications are received. Apply early to avoid missing out.

Location: The Plaza, East Kilbride, United Kingdom