Team Leader

Turning Point; City of Westminster; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

31 days holiday

Career development opportunities

Job summary

Turning Point seeks a team leader to manage a 24-hour mental health residential unit in Southwark, delivering high-support accommodation for individuals with complex needs, including substance misuse and neurodiversity. You will develop personalised recovery plans and support the team to promote independence and better quality of life.

You will oversee referrals, work with a multidisciplinary team, and ensure the service meets contractual requirements while supporting a not-for-profit ethos

Qualifications

• Person-centred approach in mental health settings.
• Experience with individuals in mental health crisis.
• Background supporting vulnerable people in the community.
• Experience with service planning and meeting contractual requirements.
• Experience with dual diagnoses (preferred but not essential).
• Strong communication, flexible recovery-focused approach and prioritisation.

Responsibilities

• Day-to-day management of the Southwark mental health residential unit.
• Ensure 24-hour rota with 80% on rota and 20% off rota.
• Line management of Recovery Workers and service development with the Service Manager.
• Oversee referrals and collaborate with a multidisciplinary team to optimise outcomes.

Skills

Person-centred approach

Mental health crisis care

Community support

Communication

Adaptability

Initiative

workload prioritisation

Job description

We are seeking a team leader to take on the day‑to‑day management of our Southwark-based mental health residential unit. Our service delivers a 24‑hour high support accommodation service for people living with severe and enduring mental health challenges. The people we support at this service often present with complex presentations, which often involve substance misuse, neurodiversity and learning disability.

At Turning Point, we believe everyone is unique. It's the moment when they realise, they've made a small, but important, step forward. Very often, that small step is the start of something bigger, but only when the right support, advice and services are in place. You’ll make a real difference to their lives as you develop the personal, flexible and recovery‑focused support plans they need to help turn things around. Passionate about people, you’ll support them to take control, improve their quality of life and face the future with confidence.

This service operates a 24‑hour staff rota. The post holder will need to be available to work 80% on rota (Early/Late shifts) and 20% off rota.

Role Responsibility

• To take on the day‑to‑day management of the Southwark-based mental health residential unit, delivering a 24‑hour high support accommodation service for people living with severe and enduring mental health challenges, including those with substance misuse, neurodiversity and learning disability.
• Ensure the service operates a 24‑hour staff rota, with 80% of the post holder's time on rota (Early/Late shifts) and 20% off rota.
• Support the development of the service alongside the Service Manager, providing line management to a team of Recovery Workers, enabling the service to meet and exceed outcomes and quality requirements that promote independence and recovery for the individuals we support.
• Oversee referrals to the service and collaborate with a multi‑disciplinary team to ensure the best possible outcomes for individuals we support.

Qualifications

• Previous relevant experience of using a person‑centred approach in a mental health setting, and a good understanding of the complex needs of individuals we support.
• Experience of working with people with mental health crisis.
• Background working in an environment supporting vulnerable people in the community.
• Experience of service planning and ensuring that services are well positioned to meet contractual requirements.
• Experience of working with individuals with dual diagnoses (preferred but not essential).
• Strong communication skills, flexible recovery‑focused approach, positive attitude, ability to prioritise workload and use initiative.
• Capability to adapt to a changeable environment.

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer. We run all of our services on a not‑for‑profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

Benefits

• We know reward looks different to each person, and provide ways to make your money go further, a culture supporting recognition and celebration, and opportunities to boost your career – supported through our total reward package.
• You will get 31 days' paid holiday a year, increasing with each year of service up to 33 days, plus the option to buy additional holidays and spread the cost.