Team Leader

Card Factory; Cirencester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading retailer in greeting cards is seeking a passionate Team Leader in Cirencester. This role focuses on customer experience and operational excellence, driving store success and developing a customer-focused team culture. Opportunities for growth and excellent benefits are provided.

Benefits

25% colleague discount in-store and online

Financial Wellbeing Support

Seasonal incentives

Opportunities for Retail Apprenticeships

Access to training and development

Discounts at hundreds of UK retailers

Employee Assistance Programme

Qualifications

• Demonstrates strong leadership skills.
• Engaging and enthusiastic team player.
• Comfortable reviewing store performance data.

Responsibilities

• Support the Store Manager in achieving commercial goals.
• Lead store teams, maintaining high standards daily.
• Promote exceptional customer service.

Skills

Customer-centric

Leadership

Commercial awareness

Team player

Job description

We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our successful Card Factory family to help fulfill this.

With a focus on customer experience and operational excellence, our Team Leaders play a key role in driving the success of our stores. As a Team Leader, you will support your Store Manager in achieving goals related to commercial growth and developing a team culture centered on customer focus. You will lead our store teams, especially in the absence of the Store Manager, ensuring high standards and exceptional service daily.

The Ideal Candidate

• Passionate about celebrating our customers’ life moments.
• Customer-centric with a passion for delivering excellent service.
• Demonstrates strong leadership skills.
• Positive and forward-thinking approach.
• Comfortable reviewing store performance data.
• Commercially minded.
• Engaging and enthusiastic team player.

Package Description

About the Company

Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts, with over 1,000 stores across the UK and Ireland. In 2020, we launched a 5-year strategic plan aiming to become a true Omni-channel retailer, investing significantly in our colleagues and creating opportunities in a fast-paced environment.

We offer benefits supporting your physical, mental, and financial well-being, including:

• 25% colleague discount in-store and online
• Financial Wellbeing Support (Educational tools, Salary Advance)
• Seasonal incentives
• Opportunities for Retail Apprenticeships
• Access to training and development
• Discounts at hundreds of UK retailers
• Employee Assistance Programme for mental, physical, and financial support

This role offers genuine prospects for the right candidate. If interested, click "apply now".

We reserve the right to close this vacancy early once sufficient applications are received. We encourage early applications to avoid missing out.