Team Leader

Greene King; Burslem; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Pension contribution

33% discount for team members

50% discount at Greene King Inns

Employee assistance program

Wagestream access

Retail discounts

Job summary

A popular dining establishment in Burslem is looking for a Team Leader who can ensure that the team delivers high standards of service while keeping customers happy. In this role, you will coordinate the team during busy shifts, resolve any issues in the absence of management, and create a welcoming environment for all customers. If you have a positive attitude and enjoy teamwork, this position could be an exciting opportunity for you.

Qualifications

• Ability to provide memorable customer experiences.
• Experience in resolving issues for a team.
• Skills in organizing and coordinating teams during busy shifts.

Responsibilities

• Lead the team to maintain high standards during shifts.
• Ensure the bar area is safe and clean at all times.
• Act as a role model for service excellence.

Skills

Attention to detail

Customer service

Adaptability

Teamwork

Job description

• Dept. L4/House: Brindley Farm (Stoke-on-Trent) - 05696

Company Description

Join us at Farmhouse Inns, where we’re big on quality as we are with our portions, which is why our carveries slow-roast our meats for 14-hours, freshly prepare our veg, create fluffy, handmade Yorkies, ruffle-up our perfectly crispy roast potatoes, and bake and hand-decorate our giant cakes in our kitchen every day.

Job Description

As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.

Qualifications

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you’ll bring…

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…