Team Leader

Card Factory; Bristol; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated Team Leader to enhance customer experiences and drive operational excellence. In this pivotal role, you will support the Store Manager in achieving commercial growth while fostering a positive team culture. Your leadership will be crucial in maintaining high standards and delivering exceptional service. This role offers a unique opportunity to make a significant impact within a fast-paced retail environment, with a focus on celebrating customers’ life moments. If you are passionate about leading teams and enhancing customer satisfaction, this position is perfect for you.

Benefits

25% colleague discount

Financial Wellbeing Support

Seasonal incentive schemes

Opportunities for Retail Apprenticeships

Access to learning and development resources

Discounts across numerous UK retailers

Employee Assistance Programme

Qualifications

• Passionate about customer experiences and operational excellence.
• Strong leadership skills and a positive attitude.

Responsibilities

• Support the Store Manager in achieving commercial growth goals.
• Lead store teams and ensure high service standards.

Skills

Leadership Skills

Customer Service

Commercial Awareness

Data Analysis

Team Collaboration

Job description

We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our successful Card Factory family to help fulfill this.

With a focus on customer experience and operational excellence, our Team Leaders play a key role in driving the success of our stores. As a Team Leader, you will support your Store Manager in achieving goals related to commercial growth and fostering a team culture centered on the customer. You will lead our store teams, especially in the absence of the Store Manager, ensuring high standards and exceptional service daily.

The Ideal Candidate

• Passionate about celebrating our customers’ life moments.
• Customer-centric with a passion for delivering excellent service.
• Demonstrates strong leadership skills.
• Positive, forward-thinking attitude.
• Comfortable reviewing store performance data.
• Commercially minded.
• Engaging and enthusiastic team player.

Package Description

About the Company

Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts, with over 1,000 stores across the UK and Ireland. In 2020, we launched a 5-year strategic plan aiming to become a true Omni-channel retailer. This involves significant investment in our colleagues, creating opportunities in a fast-paced environment.

We offer a range of benefits to support your physical, mental, and financial well-being, including:

• 25% colleague discount in-store and online
• Financial Wellbeing Support (Financial Education Tools, Salary Advance)
• Seasonal incentive schemes
• Opportunities for Retail Apprenticeships
• Access to learning and development resources
• Discounts across numerous UK retailers
• Employee Assistance Programme for mental, physical, and financial support

If this role aligns with your career aspirations, click "apply now". We reserve the right to close the vacancy early once sufficient applications are received, so early application is advised.