Team Leader

Victim Support; Bradford; Presencial; GBP 32 000 - 40 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Annual leave

Birthday leave

Pension plan

Enhanced allowances

Discounts

Wellbeing support

Cycle to work

Resumo da oferta

Victim Support is seeking a committed Team Leader to coordinate the Witness Service across Bradford, Keighley and Skipton Magistrates Courts. Based at Bradford, with travel to Skipton and Calderdale remote link centre, you will lead volunteers and staff to deliver a compassionate, timely service for witnesses.

You will line-manage Deputy Team Leaders and volunteers, oversee case allocations, ensure data entry accuracy, and promote trauma-informed practice while safeguarding witnesses.

Qualificações

• Experience leading teams and volunteers in a customer-facing service.
• Experience delivering services in demanding environments.
• Strong communication and advisory skills, both written and verbal.
• Commitment to safeguarding and trauma-informed practice.

Responsabilidades

• Coordinate the Witness Service across Bradford, Keighley and Skipton Magistrates Courts.
• Line-manage Deputy Team Leaders and volunteers, support recruitment, training, development and wellbeing.
• Oversee daily case allocations, provide timely assessments and referrals.
• Ensure accurate data entry, audits, reporting and KPIs.
• Manage rotas and service coverage across the court cluster.
• Promote effective communication and learning across teams.
• Build relationships with local stakeholders and partners.

Conhecimentos

Leadership

Volunteer management

Communication

Crisis guidance

Ferramentas

Microsoft Office

Case management systems

Descrição da oferta de emprego

Victim Support is seeking a committed and detail-focused Team Leader to help coordinate and maintain excellent support for witnesses within the busy Court environment at Bradford and Keighley Magistrates Court and Skipton Magistrates Court. You will play a vital role in supporting our volunteers, and wider service ensuring witnesses receive timely, compassionate, and effective support throughout their justice journey. This role is a permanent at 37.5 hours per week based at Bradford Magistrates Court, with travel to Skipton Magistrates Court and Calderdale remote link centre. Are you an organised, proactive individual with a passion for supporting victims and witnesses as they navigate the justice system? Do you enjoy working collaboratively, ensuring high-quality service delivery, and supporting others to perform at their best?, As a Team Leader for the Witness Service you will:

• support the delivery of a high quality, safe, and consistent service for all witnesses attending court.
• lead the delivery of the Witness Service within the court, ensuring a high-quality, safe, and consistent service for all witnesses.
• line-manage Deputy Team Leaders and volunteers, supporting recruitment, training, development, performance, and wellbeing.
• oversee daily case allocations, ensuring witnesses receive timely assessments, tailored support, and appropriate referrals.
• ensure accurate and compliant data entry, audits, reporting, and monitoring of KPIs and quality standards.
• manage rotas, resource planning, and service coverage across the court cluster.
• promote good communication across teams, facilitating team meetings, and sharing learning.
• build and maintain effective relationships with local stakeholders, including statutory and voluntary partners.
• foster an inclusive, trauma-informed, person-centred approach that recognises diverse needs and vulnerabilities.
• provide leadership that champions continuous improvement and maintains the dignity, safety, and wellbeing of witnesses., The role may involve exposure to emotionally demanding situations and requires resilience.
• Travel across the Court cluster may be required.
• Occasional evening or weekend work may be necessary.
• An Enhanced DBS check will be required.
• Strong understanding of the criminal justice system and the impact of crime on victims and witnesses.
• Experience delivering services in demanding environments with a focus on customer experience and service excellence.
• Experience providing guidance, support, or crisis management to staff or service users.
• Strong communication, negotiation, and advisory skills, both written and verbal.
• The ability to work without direct supervision, manage competing demands, and maintain organised and methodical working practices.
• Experience gathering, analysing, and reporting information from multiple sources.
• Sound IT skills, including the use of Microsoft Office and case management systems.
• Commitment to safeguarding, equality, diversity, and inclusive practice.
• Strong attention to detail, confidence using digital systems, and the ability to manage competing demands while supporting a high-performing team.
• Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.