Deputy Team Leader

Victim Support; York and North Yorkshire; Vor Ort; GBP 25.000 - 35.000; Vollzeit

Benefits dieser Stelle

Annual leave

Birthday leave

Pension plan

Enhanced allowances

Discounts

Financial wellbeing

Employee support

EDI networks

Cycle to work

Career progression

Zusammenfassung

Victim Support in York is seeking a Deputy Team Leader - Witness Service (Court-Based) to coordinate high-quality support for witnesses attending multiple courts in North Yorkshire. You will assist the Team Leader, oversee case allocations, audits, and data reporting, while developing staff and volunteers, ensuring safeguarding and trauma-informed practice across the court cluster.

Role involves travel across courts, occasional evenings or weekends, and an Enhanced DBS check will be required.

Qualifikationen

• Understanding of the criminal justice system and its impact on witnesses.
• Experience in challenging environments with focus on customer experience.
• Strong written and verbal communication and advisory skills.
• Ability to prioritise work with minimal supervision.
• Experience processing and reporting information from multiple sources.
• IT competence including Microsoft Office and case management systems.
• Commitment to safeguarding, confidentiality, equality, diversity and inclusion.

Aufgaben

• Support daily case allocations and risk assessments for witnesses.
• Conduct audits of case management systems ensuring accuracy and compliance.
• Collate and analyse performance data for KPI monitoring.
• Assist rota planning to ensure court coverage.
• Support volunteer accreditation, training and performance tracking.
• Input and report witness information, referrals and assessments.
• Promote effective team communication and knowledge sharing.
• Build relationships with statutory and voluntary partners.
• Deputise for the Team Leader when required.
• Contribute to a trauma-informed, person-centred approach.

Kenntnisse

Customer experience

Data handling

Communication skills

Case management systems

MS Office

Criminal justice knowledge

People management

Tools

Case management software

Microsoft Office

Jobbeschreibung

Victim Support is seeking a committed and detail-focused Deputy Team Leader to help coordinate and maintain excellent support for witnesses within busy Court environments in the North Yorkshire area. You will play a vital role in supporting the Team Leader, volunteers, and wider service ensuring witnesses receive timely, compassionate, and effective support throughout their justice journey.

This role is full-time working 22.5 hours per week based at York Magistrates Court with regular support and travel to York Crown, Scarborough Magistrates and Harrogate Magistrates Courts.

Are you an organised, proactive individual with a passion for supporting victims and witnesses as they navigate the justice system? Do you enjoy working collaboratively, ensuring high-quality service delivery, and supporting others to perform at their best?

If you thrive in fast-paced environments, have strong communication and data-handling skills, and are motivated by service excellence, we'd love to hear from you.

What we offer

• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As the Deputy Team Leader - Witness Service (Court-Based), you will support the delivery of a high quality, safe, and consistent service for all witnesses attending court.

You will:

• Support daily case allocations to ensure witnesses receive timely needs and risk assessments, support, and referrals.
• Conduct case management system audits, ensuring accuracy, compliance, and high-quality reporting.
• Collate and analyse performance data, contributing to KPI monitoring and quality assurance.
• Support rota planning to maintain appropriate resource coverage across the court cluster.
• Assist with volunteer accreditation, training, performance tracking, and continuous improvement.
• Input, update, and report on witness information, ensuring comprehensive assessments and referrals.
• Promote effective communication within the team, coordinating meetings and sharing learning.
• Build and maintain relationships with statutory, voluntary, and community partners.
• Deputise for the Team Leader when required, ensuring service standards and targets are met.
• Contribute to a trauma-informed, person-centred approach that prioritises dignity, safety, and inclusion.

You will have

• An understanding of the criminal justice system and the impact of crime on victims and witnesses.
• Experience working in challenging environments with a focus on customer experience and service excellence.
• Strong communication, negotiation, and advisory skills-both written and verbal.
• The ability to prioritise work with minimal supervision and manage conflicting demands.
• Experience processing, analysing, and reporting information from multiple sources.
• Competence in using IT systems including Microsoft Office and case management systems.
• A commitment to safeguarding, confidentiality, equality, diversity, and inclusion.

Additional Information

• The role may involve exposure to emotionally demanding situations and requires resilience.
• Travel across the Court cluster may be required.
• Occasional evening or weekend work may be necessary.
• An Enhanced DBS check will be required.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.